We recently remodeled a hall bath. The "plumber" who hooked up the shower, sink, and toilet did about zero correctly and we had a real mess on our hands. :( Adam came promptly and fixed the leaking and wrongly-plumbed vanity pipes, but the toilet fittings were terribly bungled and ruined, so he couldn't fix it on the same trip. Adam took matters into his own hands by calling the toilet manufacturer, ordering the parts, and having them shipped to my address. He then came out a second time to properly install the toilet, without any trip charges! I have his card, and will definitely call Grateful Plumber the next time I have a plumbing need.