"Gaurav Bhalla is an experienced and versatile business consultant and executive education specialist. As a consultant and educator, he brings to his clients excellent communication and strategic thinking skills, developed over a 35-year career working with Fortune 500 companies and teaching in executive programs at leading business schools.
Since 2002, Gaurav has taught numerous times in executive education programs at the Smith School of Business, University of Maryland. He has taught modules on marketing management, service innovation, customer journey mapping, and customer experience management. As director of Smith's Center for Excellence in Service, I have had ample opportunity to observe his teaching style. Gaurav is a highly effective executive educator, whose teaching evaluations are always stellar. The content of his courses is always conceptually rigorous and managerially relevant, and the executives in our programs rave about the quality of his presentation style.
Gaurav Bhalla is the consummate business consulting and executive education professional. He can be trusted to deliver an unparalleled client experience."