"Hi all, I'm sharing a long review so others know what to expect when they need the same type of service for the first time.
The 50-gallon electric water heater in my condo was leaking and needed to be replaced. Walter coordinated same day service while I went to Home Depot to purchase a new water heater and water heater pan. After sending him the order number and Home Depot location, his team picked up the water heater on their way to my condo.
David and Melvin arrived as scheduled and were very friendly and professional. The first thing they did was protect the work area with large floor cloths. They explained the installation process step-by-step.
Their skill combined with the latest tools in the trade resulted in a very efficient operation and took around 1.5 hours to complete.
I paid via credit card and it was processed onsite using their mobile credit card reader.
It is now two weeks post installation and I have no problems to report.
Out of all the Thumbtack quotes I received, their quote was the highest by a significant percentage, but I still chose Eagle Home because their service comes with a 1-year warranty. I reasoned that they must do quality work if they automatically back it up for a minimum of a year. Other factors in my selection included the high number of positive reviews (that were plumbing specific) and Walter's responsiveness.
My only gripe with the service was that the already high quote did not include haul away of the old water heater. Haul away was an additional charge. This was a lessons learned for me to make sure quotes for similar projects in the future include the cost of installation and disposal.
I give Eagle Home 5 stars for service and 3.5 stars for cost."