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Q & A

Answers to commonly asked questions from the experts on Thumbtack.

What’s the best way to set up a consultation or an appointment with a house cleaner during the COVID-19 pandemic?

The best way to set up a consultation with a house cleaner during the COVID-19 pandemic is by using virtual, online tools. Start by performing an online search for local house cleaners. Message them to set up either a phone call or video call to perform a consultation. During this call, they can give you recommendations and may be able to estimate the cost of their services. Be sure to discuss whether they accept virtual payments and any precautions they can take to perform the job safely.

How can I find out if a house cleaner is considered an essential COVID-19 service provider?

A house cleaner is generally not considered an essential service sector during the coronavirus pandemic. To find out which services are considered essential, visit your city and state government, and read their guidelines. A national list of essential service providers can be found on CISA’s Identifying Critical Infrastructure During COVID-19 site. This webpage lists 16 different infrastructure sectors considered to be essential. However, not all jurisdictions follow CISA’s definitions of critical infrastructure.

Can I use digital payments to pay for house cleaning?

Not only do many house cleaners accept digital payments through platforms like Zelle, PayPal, Square Cash, Google Pay, Venmo and more, but this may become more common as the COVID-19 pandemic pushes more service workers to digitize. This means you can pay your house cleaner without making physical contact or handling money. 

If cleaning is absolutely essential during the current crisis, consult with the house cleaner beforehand to ensure a safe monetary transaction that complies with current government guidelines and recommendations for social distancing.

Does a house cleaner need to enter my home?

Yes, in almost all cases a house cleaner needs to enter your home. However, a cleaner may not need to enter your home if they are solely cleaning outside areas. 

There may be some cases in which a cleaner is necessary. If so, take precautions — avoid being in the same room, make no physical contact, sanitize any surfaces and pay through a digital service instead of using cash.

Do house cleaners offer remote or virtual services?

House cleaning is generally done in person, but some may be willing to offer remote services. If you find a house cleaner’s profile that states they’re offering remote services, contact the pro to talk about your options. 

If you’d rather hire a house cleaner to clean your home when the pandemic is over, you may be able to book an appointment at a later date. Start by comparing local house cleaners in your area side-by-side.

What is the difference between a housekeeper and a house cleaner?

Although some house cleaning and housekeeping duties might overlap, a house cleaner is charged with the top-to-bottom cleaning of a home. House cleaner duties typically include basic and deep house cleaning, such as washing and sanitizing countertops, floors, tubs, toilets, kitchens and more.

Housekeepers or maids are hired to lightly clean and maintain certain aspects of the home. This might include dusting, washing dishes, changing sheets, doing some meal preparation and restocking the client’s groceries and personal care products.

It’s also worth noting that a housekeeper or maid is usually one individual employed to a home (sometimes hired as a live-in), while a house cleaner is oftentimes accompanied by a team of cleaners. 

How much does it cost to deep clean a house?

Deep cleaning a house goes beyond the surface level to clear out the dust, grime and gunk that’s collecting on the fan blades, hiding in the blinds, and built up inside the refrigerator drawers. Deep cleaning of a home or apartment costs more than regular house cleaning because it takes more time, effort, and cleaning products. You may choose to have a deep cleaning once or several times a year in addition to your standard cleaning services. You may have a one-time deep cleaning to prepare for company or to clean after a house party. Companies may charge an hourly rate or a price per square foot, or may offer you a flat rate after they have visited your home and estimated work time. The national average house cleaning price is $110-$150, with rates ranging higher for deep-cleaning services. Here are some examples of how a company may calculate their deep-cleaning prices:

  • 10 cents per square foot (compared with 5 cents per square foot for standard house cleaning).
  • $300 for a 3,000-square-foot home.
  • $25 per hour per worker for deep-cleaning services.

How do I choose the best house cleaning service?

When searching for the best house cleaning service near you, consider the depth of your cleaning needs, your budget and the size and condition of your home. Read reviews from verified customers of any cleaning service that you’re looking to hire. Also, check out the reviewers’ photos and do background checks on reviewers to ensure they’re not employed by established cleaning firms or maid agencies. 

When viewing house cleaners on Thumbtack, you might see a Top Pro badge. This indicates that the service is one of the most popular and highly-rated professionals using the platform.

Reviews for Ashburn house cleaners
Pawin C.
Great work. House is super clean!
Mrs.Bianka’s Cleaning ServiceMrs.Bianka’s Cleaning Service
Abir A.
She did a very good job cleaning my house. Took time to cleaning all corners if the house. It didn't seem like she was rushing to complete the job rather she made sure cleaning was done properly.
Maria BarrezuetaMaria Barrezueta
Sunit K.
They did a great job cleaning my house in Ashburn
Krystal T.
Did a fantastic job cleaning the house. Would highly recommend
Chaitanya B.
These cleaners were great in Move out cleaning. They did a good job at my house. Punctuality needs to be improved.
JVA House Cleaner LLCJVA House Cleaner LLC
Ozlem U.
Terrible cleaning! They said they do detail cleaning and it was not there. Windows, fridge had stains all over. I had to clean the house again. Not recommending!
K & D Cleaning ServicesK & D Cleaning Services
Donna M.
Excellent move out cleaning. House looks great. These ladies really know how to clean. Will be using them again!
JVA House Cleaner LLCJVA House Cleaner LLC
Pat B.
Lidia and her team did an excellent job in cleaning my new house for move-in.
Genuine & Sparkle Cleaning ServicesGenuine & Sparkle Cleaning Services
Sandi R.
Lucio and his partner cleaned all of the bathrooms in our house. They did a great job!
Ramos Easy Cleaning LLCRamos Easy Cleaning LLC
Sindhu J.
Alba and her team cleaned the house very well. A issue that I had was that the oven was not cleaned even after asking, only the Microwave was cleaned inside. Over all, good job.
Alba medranoAlba medrano
Mary J.
The young lady who cleaned the house was very hard working and did a very nice job. Could have used 2 people to share the workload in the big house.
All Star Maids LLCAll Star Maids LLC
Doug M.
Showed up on time and cleaned my house well. They were easy to work with and very polite.
Rozy's Cleaner ServicesRozy's Cleaner Services
Geronimo C.
These ladies are amazing. I haven’t seen my house so clean since we first moved in
JVA House Cleaner LLCJVA House Cleaner LLC
Endrias A.
Had a move in deep cleaning done. Every part of the house is now shiny. She did a great job.
DMV’s best cleanersDMV’s best cleaners
Antonia K.
Firstly my friends and family will Vouch for the fact that I keep my house clean and tidy though we have 3 small dogs. My house does not smell of food or dogs as I keep up with cleaning the house Jessica and her team came in like they stormed into the house and started cleaning upstairs, that houses the bedrooms of which only the master bedroom and bathroom was used the others just needed vacuuming and straightened of the bedcovers which they did not even touch. They cleaned the bathroom and displaced everything on the countertops leaving for me to straighten. In the middle level they did not clean the office room saying I did not ask them to. The kitchen floor was not vacuumed or mopped. The hardwood floor mopping was poorly done. For all of this, they charged me $130 first time cleaning. While cleaning Ms Jessica gave me attitude saying my house was dirty which was quite upsetting but I ignored her. After they left I called and told her she did not clean the office she said I did not tell her to. So tell me folks 130 dollars is hard to earn is it so easy to just giveaway. These cleaning people have a bad attitude. The only reason I need help is because I have a torn tendon and cannot do more damage. I called in another team and they were willing and cleaned immaculately and did make the others beds which was used and for less money and admired how I kept house. So I wonder if the reviews Jessica and team got were made up by friends.
Subirias cleaningSubirias cleaning
Casandra F.
Anna and her team just cleaned our house from top to bottom and we are blown away by how good of a job they did. She responded quickly to the request for a quote, showed up right on time and came prepared to clean on the spot after the quote and did and extremely thorough job. Our house is CLEAN! They even took the time to dust my husbands massive movie collection! We are so impressed that we will surely be contacting them for future cleanings. 🙂
annas cleaning servicesannas cleaning services
Max O.
Exceptional service. If you want your house to look amazing, I highly recommend you book this cleaning service.
Miriam’s Professional Services LLCMiriam’s Professional Services LLC
Sandhya A.
Sisters General did an amazing job deep cleaning our house. They were very professional in their interactions and quality of work. My house is sparkling again, thanks to this team. I look forward to hiring them again.
Sisters General  Services  LLCSisters General Services LLC
Misha r.
I'm very satisfied with my townhouse cleaning. They made my house feel like new again! Every nook and corner was clean. I didn't even have to ask for anything. Would highly recommend!
Smart CleaningSmart Cleaning
Janie J.
Marion and her team are awesome!!! My house is sparkling clean every time they have been here. I highly recommend them!!!
Speed Cleaning ServicesSpeed Cleaning Services
Aja D.
The service is efficiently priced and the crew showed up on time. They were nice and responsive, cleaned the house beyond my expectations. I will use it anytime!!!
Riches LLC Maid ServicesRiches LLC Maid Services
Andrea M.
We submitted a request fir house cleaning service and decided to go with Riches LLC Maid Service. They were the first to reply to the request. They arrived on time and did a phenomenal job. We only expected certain things to be cleaned. They clean everything including the oven. Would definitely hire again and recommend.
Riches LLC Maid ServicesRiches LLC Maid Services
Charlene R.
This team was PHENOMENAL!!!! My house has never been this clean. I have 3 long hair can't even tell that they live here anymore! I'm probably going to hire them for weekly cleanings! HIRE THIS TEAM!!!!
Mom and daughter cleaningMom and daughter cleaning
Vanessa C.
I needed my home cleaned last minute and they were the quickest to reply back to me! Very sweet, came on time and deep cleaned the house thoroughly! I highly recommend them! My home looks and smells absolutely amazing!
Magic Rags Cleaning ServiceMagic Rags Cleaning Service
Connie B.
Loida and Kathy did a very thorough job in cleaning our house. They arrived promptly and were both super pleasant ladies. Thank you so much!
SKLTBF LLC Cleaning serviceSKLTBF LLC Cleaning service
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Why you should hire a house cleaner

Hiring a professional house cleaning service can be worth the investment, whether you need someone to clean your one-bedroom apartment or four-bedroom house. You can receive services on an agreed schedule, like monthly or weekly house cleaning. And many house cleaners and maid services offer different services, such as deep cleanings and move-out cleanings. Compare the best house cleaners in your area. Find out what customers had to say in their reviews, and ask a few house cleaners for a free price quote before hiring a pro.

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