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Q & A

Answers to commonly asked questions from the experts on Thumbtack.

What’s the best way to set up a consultation or an appointment with a house cleaner during the COVID-19 pandemic?

The best way to set up a consultation with a house cleaner during the COVID-19 pandemic is by using virtual, online tools. Start by performing an online search for local house cleaners. Message them to set up either a phone call or video call to perform a consultation. During this call, they can give you recommendations and may be able to estimate the cost of their services. Be sure to discuss whether they accept virtual payments and any precautions they can take to perform the job safely.

How can I find out if a house cleaner is considered an essential COVID-19 service provider?

A house cleaner is generally not considered an essential service sector during the coronavirus pandemic. To find out which services are considered essential, visit your city and state government, and read their guidelines. A national list of essential service providers can be found on CISA’s Identifying Critical Infrastructure During COVID-19 site. This webpage lists 16 different infrastructure sectors considered to be essential. However, not all jurisdictions follow CISA’s definitions of critical infrastructure.

Can I use digital payments to pay for house cleaning?

Not only do many house cleaners accept digital payments through platforms like Zelle, PayPal, Square Cash, Google Pay, Venmo and more, but this may become more common as the COVID-19 pandemic pushes more service workers to digitize. This means you can pay your house cleaner without making physical contact or handling money. 

If cleaning is absolutely essential during the current crisis, consult with the house cleaner beforehand to ensure a safe monetary transaction that complies with current government guidelines and recommendations for social distancing.

Does a house cleaner need to enter my home?

Yes, in almost all cases a house cleaner needs to enter your home. However, a cleaner may not need to enter your home if they are solely cleaning outside areas. 

There may be some cases in which a cleaner is necessary. If so, take precautions — avoid being in the same room, make no physical contact, sanitize any surfaces and pay through a digital service instead of using cash.

Do house cleaners offer remote or virtual services?

House cleaning is generally done in person, but some may be willing to offer remote services. If you find a house cleaner’s profile that states they’re offering remote services, contact the pro to talk about your options. 

If you’d rather hire a house cleaner to clean your home when the pandemic is over, you may be able to book an appointment at a later date. Start by comparing local house cleaners in your area side-by-side.

What is the difference between a housekeeper and a house cleaner?

Although some house cleaning and housekeeping duties might overlap, a house cleaner is charged with the top-to-bottom cleaning of a home. House cleaner duties typically include basic and deep house cleaning, such as washing and sanitizing countertops, floors, tubs, toilets, kitchens and more.

Housekeepers or maids are hired to lightly clean and maintain certain aspects of the home. This might include dusting, washing dishes, changing sheets, doing some meal preparation and restocking the client’s groceries and personal care products.

It’s also worth noting that a housekeeper or maid is usually one individual employed to a home (sometimes hired as a live-in), while a house cleaner is oftentimes accompanied by a team of cleaners. 

What should I ask a house cleaner or maid before hiring them?

There are many questions to ask a cleaning service before you hire them to make sure they’re the right fit. These questions might include:

  • How much do you charge?
  • How do you set your prices -- per hour or per square foot? Or, do you charge a flat rate?
  • What is your past work experience? Can I see a list of references?
  • Are you accustomed to working with different home or apartment types and sizes?
  • Can you work with children or pets in the house?
  • What types of cleaning products do you use?
  • Do you bring your own cleaning supplies and products?
  • How often can you clean my home?
  • Is there anything you recommend I do (or don't do) to my home before you arrive?

For more tips on how to hire the best maid or house cleaning service, read our smart hiring guide.

How often should you have your house cleaned?

The frequency you should have your house cleaned depends on several factors, and the best professional house cleaner can give you a rough estimate of costs so you can budget how often you need someone to clean your home. 

Daily house cleaning may be necessary if you have a home with a large number of bedrooms with young children and kids, although other homeowners may benefit from weekly house cleaning. A weekly cleaner can clean the bathroom, kitchen, do laundry, vacuum and mop. An occasional deep house cleaning is most beneficial for people who have recently renovated a home or are looking to do a spring clean. 

Reviews for Ashburn house cleaners
Pawin C.
Great work. House is super clean!
Mrs.Bianka’s Cleaning ServiceMrs.Bianka’s Cleaning Service
Sunit K.
They did a great job cleaning my house in Ashburn
CRISTY HOUSES CLEANING SERVICESCRISTY HOUSES CLEANING SERVICES
Chaitanya B.
These cleaners were great in Move out cleaning. They did a good job at my house. Punctuality needs to be improved.
JVA House Cleaner LLCJVA House Cleaner LLC
Donna M.
Excellent move out cleaning. House looks great. These ladies really know how to clean. Will be using them again!
JVA House Cleaner LLCJVA House Cleaner LLC
Mary J.
The young lady who cleaned the house was very hard working and did a very nice job. Could have used 2 people to share the workload in the big house.
All Star Maids LLCAll Star Maids LLC
Doug M.
Showed up on time and cleaned my house well. They were easy to work with and very polite.
Rozy's Cleaner ServicesRozy's Cleaner Services
Geronimo C.
These ladies are amazing. I haven’t seen my house so clean since we first moved in
JVA House Cleaner LLCJVA House Cleaner LLC
Antonia K.
Firstly my friends and family will Vouch for the fact that I keep my house clean and tidy though we have 3 small dogs. My house does not smell of food or dogs as I keep up with cleaning the house Jessica and her team came in like they stormed into the house and started cleaning upstairs, that houses the bedrooms of which only the master bedroom and bathroom was used the others just needed vacuuming and straightened of the bedcovers which they did not even touch. They cleaned the bathroom and displaced everything on the countertops leaving for me to straighten. In the middle level they did not clean the office room saying I did not ask them to. The kitchen floor was not vacuumed or mopped. The hardwood floor mopping was poorly done. For all of this, they charged me $130 first time cleaning. While cleaning Ms Jessica gave me attitude saying my house was dirty which was quite upsetting but I ignored her. After they left I called and told her she did not clean the office she said I did not tell her to. So tell me folks 130 dollars is hard to earn is it so easy to just giveaway. These cleaning people have a bad attitude. The only reason I need help is because I have a torn tendon and cannot do more damage. I called in another team and they were willing and cleaned immaculately and did make the others beds which was used and for less money and admired how I kept house. So I wonder if the reviews Jessica and team got were made up by friends.
Subirias cleaningSubirias cleaning
Casandra F.
Anna and her team just cleaned our house from top to bottom and we are blown away by how good of a job they did. She responded quickly to the request for a quote, showed up right on time and came prepared to clean on the spot after the quote and did and extremely thorough job. Our house is CLEAN! They even took the time to dust my husbands massive movie collection! We are so impressed that we will surely be contacting them for future cleanings. 🙂
annas cleaning servicesannas cleaning services
Max O.
Exceptional service. If you want your house to look amazing, I highly recommend you book this cleaning service.
Miriam’s Professional Services LLCMiriam’s Professional Services LLC
Misha r.
I'm very satisfied with my townhouse cleaning. They made my house feel like new again! Every nook and corner was clean. I didn't even have to ask for anything. Would highly recommend!
Smart CleaningSmart Cleaning
Aja D.
The service is efficiently priced and the crew showed up on time. They were nice and responsive, cleaned the house beyond my expectations. I will use it anytime!!!
Riches LLC Maid ServicesRiches LLC Maid Services
Andrea M.
We submitted a request fir house cleaning service and decided to go with Riches LLC Maid Service. They were the first to reply to the request. They arrived on time and did a phenomenal job. We only expected certain things to be cleaned. They clean everything including the oven. Would definitely hire again and recommend.
Riches LLC Maid ServicesRiches LLC Maid Services
Connie B.
Loida and Kathy did a very thorough job in cleaning our house. They arrived promptly and were both super pleasant ladies. Thank you so much!
SKLTBF LLC Cleaning serviceSKLTBF LLC Cleaning service
Bonnie B.
The team was very polite and professional. They listened to my requests, and then cleaned above and beyond my expectations. They spent a lot of time cleaning each room, and really made my house feel clean and refreshed. They did an excellent job, and I can't wait for them to come back in 2 weeks! I'd highly recommend them!!
KG Spotless Residential and Commercial CleaningKG Spotless Residential and Commercial Cleaning
Thumbtack Customer
Two ladies showed up today .they did a great job in cleaning our house . The price they quoted is by far the most reasonable that I have seen . Highly recomnend
Gigi's CleaningGigi's Cleaning
Naureen a.
This review is being written more than 1/2 a year later but is still worth writing. Jose and his team did a spectacular job with cleaning my house. The best part is that I could finally see the backsplash behind the oven after trying to clean it myself.
CRISTY HOUSES CLEANING SERVICESCRISTY HOUSES CLEANING SERVICES
Regina B.
Upon closer inspection, the "deep clean" I paid extra for was not done—I don't think the cleaner even vacuumed the entire house, as a couple days later I was still finding items under bathroom vanities, and a lot of areas were not dusted. Definitely not worth the $250 I paid.
Think MaidsThink Maids
Nicolette C.
Amazing Service! House is cleaner than when we moved it. Our dog is going through his summer shed right now. We had a lot of hair on everything. They took the time to get it all off and I have not seen hair since. We will be scheduling them for a weekly cleaning!
Mom and daughter LLC cleaning servicesMom and daughter LLC cleaning services
Jennifer L.
I’ve been using Quality Pro Cleaning for several months now and couldn’t be happier. From the floors to the ceiling fans ,and everything in between, nothing is forgotten. I’ve also had to schedule some last minute cleanings and Quality Pro always works to fit me in their schedule. I’m very pleased, my house looks amazing, and I certainly recommend their services!
Quality Pro Cleaning Services LLCQuality Pro Cleaning Services LLC
Sheila W.
The sisters arrived in the timeframe provided and did a fantastic job cleaning my house for move out. I couldn’t believe how great the house looked when they were done. It looked MUCH better than it did when I moved in. They were efficient, economical and friendly. I’ll definitely call them when I move again and will use on a regular basis when I can! Great job and I highly recommend them!
Miriam’s Professional Services LLCMiriam’s Professional Services LLC
Thumbtack Customer
Everything was pretty perfect. The girls arrived on time and ready to get things done.. they cleaned very well. My only complaint is that one of the bathroom counters looked pretty clean but was cluttered up, so no one bothered to even touch it. Also... a couple of fans in the bedrooms were left totally untouched while a couple others were dusted. They were more than visibly full of dust, so I didn't get the logic there. Lastly, the main floor could've been mopped much better...but of course, there's always room for improvement. Overall, as a whole, I was definitely happy with the results. I'll definitely call Greenway Maids to my house again, but will have to just thoroughly do a check of the house before they leave.
GreenWay MaidsGreenWay Maids
Danielle L.
Absolutely terrible and would never recommend. I hired Green Moppers company to “deep clean“ my house and I am very disappointed with the results. I have a long list below of things that weren’t done or done not well. •Agreed time of arrival was 12pm and did not arrive until 1:45 (which I had planned around baby nap times which had to be pushed back) •couldn’t tell that my house was even vacuumed there were no vacuuming lines In the carpet •master bedroom was not dusted •all mirror were left entirely streaky •living room furniture was left with dirt •kitchen counters were all gritty and a section was not even wiped clean as it still had food residue on it •fridge was not wiped down •formal living room still had visible cob web by the table •bottom of our large shelf had a lot of dust on it
Green Moppers, LLCGreen Moppers, LLC
Minh P.
Alde and her teammate (sorry I forget her name) did an amazing job cleaning our 3.1K sq ft home. They took their time and was very thorough and respectful of our home. They also didn't mind our small dog and did a fantastic job erasing his fur in the house! Alde charged an extremely reasonable price, but because she did such a great job, we offered to increase her rate for her. That's how wonderful she and her teammate did. She's also very responsive and courteous. I highly recommend giving Alde a call.
Alde Gomez House CleanerAlde Gomez House Cleaner
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