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Q & A

Answers to commonly asked questions from the experts on Thumbtack.

What’s the best way to set up a consultation or an appointment with a house cleaner during the COVID-19 pandemic?

The best way to set up a consultation with a house cleaner during the COVID-19 pandemic is by using virtual, online tools. Start by performing an online search for local house cleaners. Message them to set up either a phone call or video call to perform a consultation. During this call, they can give you recommendations and may be able to estimate the cost of their services. Be sure to discuss whether they accept virtual payments and any precautions they can take to perform the job safely.

How can I find out if a house cleaner is considered an essential COVID-19 service provider?

A house cleaner is generally not considered an essential service sector during the coronavirus pandemic. To find out which services are considered essential, visit your city and state government, and read their guidelines. A national list of essential service providers can be found on CISA’s Identifying Critical Infrastructure During COVID-19 site. This webpage lists 16 different infrastructure sectors considered to be essential. However, not all jurisdictions follow CISA’s definitions of critical infrastructure.

Can I use digital payments to pay for house cleaning?

Not only do many house cleaners accept digital payments through platforms like Zelle, PayPal, Square Cash, Google Pay, Venmo and more, but this may become more common as the COVID-19 pandemic pushes more service workers to digitize. This means you can pay your house cleaner without making physical contact or handling money. 

If cleaning is absolutely essential during the current crisis, consult with the house cleaner beforehand to ensure a safe monetary transaction that complies with current government guidelines and recommendations for social distancing.

Does a house cleaner need to enter my home?

Yes, in almost all cases a house cleaner needs to enter your home. However, a cleaner may not need to enter your home if they are solely cleaning outside areas. 

There may be some cases in which a cleaner is necessary. If so, take precautions — avoid being in the same room, make no physical contact, sanitize any surfaces and pay through a digital service instead of using cash.

Do house cleaners offer remote or virtual services?

House cleaning is generally done in person, but some may be willing to offer remote services. If you find a house cleaner’s profile that states they’re offering remote services, contact the pro to talk about your options. 

If you’d rather hire a house cleaner to clean your home when the pandemic is over, you may be able to book an appointment at a later date. Start by comparing local house cleaners in your area side-by-side.

What is the difference between a housekeeper and a house cleaner?

Although some house cleaning and housekeeping duties might overlap, a house cleaner is charged with the top-to-bottom cleaning of a home. House cleaner duties typically include basic and deep house cleaning, such as washing and sanitizing countertops, floors, tubs, toilets, kitchens and more.

Housekeepers or maids are hired to lightly clean and maintain certain aspects of the home. This might include dusting, washing dishes, changing sheets, doing some meal preparation and restocking the client’s groceries and personal care products.

It’s also worth noting that a housekeeper or maid is usually one individual employed to a home (sometimes hired as a live-in), while a house cleaner is oftentimes accompanied by a team of cleaners. 

How much does it cost to deep clean a house?

Deep cleaning a house goes beyond the surface level to clear out the dust, grime and gunk that’s collecting on the fan blades, hiding in the blinds, and built up inside the refrigerator drawers. Deep cleaning of a home or apartment costs more than regular house cleaning because it takes more time, effort, and cleaning products. You may choose to have a deep cleaning once or several times a year in addition to your standard cleaning services. You may have a one-time deep cleaning to prepare for company or to clean after a house party. Companies may charge an hourly rate or a price per square foot, or may offer you a flat rate after they have visited your home and estimated work time. The national average house cleaning price is $110-$150, with rates ranging higher for deep-cleaning services. Here are some examples of how a company may calculate their deep-cleaning prices:

  • 10 cents per square foot (compared with 5 cents per square foot for standard house cleaning).
  • $300 for a 3,000-square-foot home.
  • $25 per hour per worker for deep-cleaning services.

How do I choose the best house cleaning service?

When searching for the best house cleaning service near you, consider the depth of your cleaning needs, your budget and the size and condition of your home. Read reviews from verified customers of any cleaning service that you’re looking to hire. Also, check out the reviewers’ photos and do background checks on reviewers to ensure they’re not employed by established cleaning firms or maid agencies. 

When viewing house cleaners on Thumbtack, you might see a Top Pro badge. This indicates that the service is one of the most popular and highly-rated professionals using the platform.

Reviews for Ashburn house cleaners
Menna N.
Did a great job cleaning my house!
Van's cleaning servicesVan's cleaning services
Laura K.
They did a wonderful and thorough job cleaning our house!
Karen Barros - Cleaning SolutionsKaren Barros - Cleaning Solutions
Lauren T.
Scentsations did an AMAZING job cleaning the house I’d been renting. They asked that we have a walk through before scheduling the cleaning during which they asked several questions to ensure they cleaned it to the desired level. I foresee getting my full deposit back in large part of how well Scentsations cleaned the house. I will definitely hire them again to clean my new house and recommend them to everyone.
Scentsations Janitorial ConciergeScentsations Janitorial Concierge
April S.
Maldonado Cleaning Services did an amazing job cleaning our house. They are professional, friendly, and a great value for what you get! Our house is immaculate and we couldn't be happier. Thank you!
Maldonado Cleaning ServicesMaldonado Cleaning Services
Christopher T.
My wife spent most of the day cleaning our house because she forgot Ana was coming the next day. Ana and her helper spent over 4 hours cleaning things we didn’t know needed to be cleaned or could be cleaned. Our house has never been cleaner! Would definitely recommend.
Braz’s Cleaning  Group LLC by AnnaBraz’s Cleaning Group LLC by Anna
Carlos C.
Very punctual on short notice. Cleaned the house very well.
Scentsations Janitorial ConciergeScentsations Janitorial Concierge
Peggy C.
Mariam cleaned my house just like I would.
Closet GlamCloset Glam
Hana S.
Did an amazing job cleaning the house! Would recommend for any move out cleaning for your rental property.
Braz’s Cleaning  Group LLC by AnnaBraz’s Cleaning Group LLC by Anna
Roy E.
Had a great house cleaning. I wanted a thorough deep cleaning of my house to get through the covid quarantine and what I got was beyond what I expected. Not only was every surface cleaned, it was done in record time for my house. There was also great communication so I expect any cleaning request you have can be met. Without a doubt going to be a returning customer. Thanks so much for the cleaning and helping during social distancing times!!
B & G House Cleaning & Lawn CareB & G House Cleaning & Lawn Care
Thumbtack Customer
I can't believe how clean my house is! Wonderful job.
Maldonado Cleaning ServicesMaldonado Cleaning Services
Jeffrey H.
Ridja is amazing. She arrived promptly and left my house like new. The best house cleaning and attention to detail. Would recommend to anyone!
Eric J.
She did not contact me prior to showing up to do the job thus part of my house remained locked and not cleaned. Quote was for a whole house they only had to clean kitchen dining room and bedroom. They did not fully clean the bedroom and left baseboards not cleaned. Wasted time that could have been spent doing this socializing with my mother. Disappointed
Rena's Housecleaning Service LLCRena's Housecleaning Service LLC
Dan L.
I inquired with Tammy about cleaning a house I'm in the process of selling. She showed up the next day at 9am, cleaned the house really well at a good price. Communication was great. Everything went really well. Definitely would hire again.
Maid 2 Clean... Your PlaceMaid 2 Clean... Your Place
Crystal W.
My living room ceiling fell in recently. After I had the sheetrock work done, my house was full of dust and debris. I hired Horne’s for a deep cleaning. Tomika and Ashley did a wonderful job cleaning my home! I will definitely be calling them for my future house cleaning needs.
Horne’s Residential and Janitoral Service LLCHorne’s Residential and Janitoral Service LLC
Bettye I.
My mom's is elderly and she needed house clean . Impeccable cleaning service did a wonderful job. Will recommend you to anyone. Thanks for the service
Impeccable Cleaning ServicesImpeccable Cleaning Services
Darryl P.
Great job in cleaning my house (especially the freezer and stove). My house has high ceilings. I requested that the light fixtures be clean. They brought a ladder and took care of it (didn't attempt to throw an extra charge for it either). Will definitely use them again.
SpotOn Cleaning Services LLCSpotOn Cleaning Services LLC
Nicholas P.
Natalie’s cleaning service is one of the best in NOLA ! I had her help clean my house and she did an amazing job. Highly recommend.
Natalie’s Cleaning ServicesNatalie’s Cleaning Services
Sharon S.
Excellent job! House looked and smelled great. Good job cleaning post-move walls.
Maldonado Cleaning ServicesMaldonado Cleaning Services
Elizabeth S.
Maria’s cleaning service did a great job today! My house looks and feels amazing 🤗
Marias cleaning serviceMarias cleaning service
Harry J.
Great hire. Showed up on time and cleaned the entire house in two hours good job
Jen W.
Limp & Clean did a great job. I had a filthy house I was moving out of. They cleaned it and now it's now completely spotless. Great work!
Limp&Clean CleaningLimp&Clean Cleaning
Ashley W.
We've had one cleaning from Rosa and crew so far, but their cleaning is head and shoulders above the others we've tried. Such a relief to come home to a clean house every so often. Thanks, Rosa.
JAM Cleaning Services By Rosa L.JAM Cleaning Services By Rosa L.
Annie D.
She is amazing. Efficient. Professional. My house has never been so clean. Simply the best.
Pamela G.
They were so professional and easy to communicate with. The work was completed quickly and the house looked and smelled very clean.
Home Maid CleanHome Maid Clean
A'Seret D.
Ridja did a great job cleaning my house after construction and renovations. Everything was dust-free after her visit and she continuously had me check her work to make sure it was what I wanted. I recommend hiring Ridja for any type of house cleaning.
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Why you should hire a house cleaner

Hiring a professional house cleaning service can be worth the investment, whether you need someone to clean your one-bedroom apartment or four-bedroom house. You can receive services on an agreed schedule, like monthly or weekly house cleaning. And many house cleaners and maid services offer different services, such as deep cleanings and move-out cleanings. Compare the best house cleaners in your area. Find out what customers had to say in their reviews, and ask a few house cleaners for a free price quote before hiring a pro.

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