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Q & A

Answers to commonly asked questions from the experts on Thumbtack.

What’s the best way to set up a consultation or an appointment with a mover during the COVID-19 pandemic?

If you’re trying to set up a consultation or an appointment with a mover during the COVID-19 pandemic, make sure to use digital tools to avoid exposure. When searching for movers online, ask if they’d be willing to do a video chat to assess the size of your move. This will be in place of the typical “walk-through” they perform, and they may be able to give you a price quote. You can also discuss safe strategies for completing the job during your call or video chat.

Are there ways to be safe if I hire a mover when social distancing?

If you decide to hire a mover, consider making adjustments to accommodate current guidelines. This may involve staying outside while the mover works inside your home or letting the mover handle only parts of the move.

It’s important to follow social distancing guidelines while performing any service work. For example, do not make physical contact with the movers, maintain at least 6 feet of distance between you at all times, and use digital payments instead of cash or a check.

How can I find out if a mover is considered an essential COVID-19 service provider?

Your local city or state’s government website is a great resource if you’re trying to figure out whether a mover is considered an essential service provider during the COVID-19 pandemic.

For a source of national guidelines, visit the CISA website’s Identifying Critical Infrastructure During COVID-19. On this page, you’ll find 16 categories of critical infrastructure sectors. But note that some -- not all --  jurisdictions follow CISA’s definitions of critical infrastructure. 

Can I use digital payments to pay for moving services?

Most local moving companies are likely to accept some form of digital payment. Particularly with the COVID-19 pandemic, more companies are likely to conduct transactions through platforms like PayPal, Zelle, Square Cash, Venmo, Google Pay and more. 

To ensure the mover accepts a platform you can use, you can peruse the mover’s online profile and see what is listed there. You can also ask the mover about payment policies during a consultation call.

Does a mover need to enter my home?

A mover will likely need to enter your home -- unless you’ve placed all of your belongings outside beforehand. To stay safe during the COVID-19 pandemic, you might to consider keeping all (or most) of the work outside and/or having at-risk individuals leave the house while the movers work. 

You can minimize exposure by doing a preliminary walk-through by video call instead of in person. Discuss your options with the top movers near you before hiring one.

Do movers offer remote or virtual services?

Movers generally need to be present to do their job. But if you come across a mover’s profile that states they’re offering remote services, you can contact them to see what those services include. 

How much does it cost for long-distance movers?

Long-distance movers transport your belongings across the country for you. No more renting a trailer and road-tripping from state to state with your entire house hitched to your bumper. Long-distance movers make the move happen so you can fly to your new home, suitcase in hand, and wait for your furniture to arrive. Nationally, the average price range for long-distance movers is $1,490-$2,230. The distance you are moving and the number of cubic feet the movers have to transport will both affect cost. Another factor in long-distance moving costs is whether you choose to pay for an exclusive move or a consolidated move.

In an exclusive move, which is more expensive, your belongings are the only cargo on the moving truck. The movers travel directly to your new house and deliver your belongings on a scheduled day. A consolidated move is more affordable because the movers transport your belongings along with those of other people, saving them time and gas — which means you save money. The downside is that your belongings typically arrive with a two-week delivery window rather than on a prescheduled day. Read reviews to make sure you can trust the company with your possessions to ensure a peaceful moving process.

Can you move furniture by yourself?

You might be able to move smaller items like nightstands, small desks, chairs and small tables by yourself. However, it’s best to get a professional mover near you to move larger items such as couches, dressers, armoires and televisions. 

If you do decide to move furniture by yourself, carefully lift and lower items and take your time.

How do I protect my furniture when moving?

To protect furniture when moving, get furniture protectors. These will help cushion accidental impacts that may occur while making your way through tight spaces. You can also use furniture sliders for hardwood floors, which can make moving heavy or awkward furniture across your floors a lot easier than lugging it all the way. 

A professional mover near you will likely have these and other moving equipment to ensure your furniture remains intact and doesn’t damage your new — or old — home.

Can you hire movers to move one item?

Yes, you can hire movers to move one item. Single-item movers are usually more than happy to give you a quote, which will likely be based on a few factors.

One of the primary things to take into consideration is the number of movers it takes to move one item. For instance, if you want to move one item of furniture, it may take several movers — particularly if it is a challenging move involving multiple floors.

Contact single-item movers near you to find out what services they offer, and get free estimates.

Reviews for Ashburn moving and storage professionals
Freda L.
The three member Mop and Move team did a superb job moving my household goods from my house to a storage unit in preparation for selling the house. They arrived on time--shortly after 8 a.m.--and worked past 7 p.m. They are very honest, hard working, conscientious, professional and most accommodating. I will definitely call Mop and Move to complete the next and final phase of my move from the storage unit to a new home. If I could give them six stars I would, as they deserve it. They are one of the best moving teams I have experienced.
Mop And Move LlcMop And Move Llc
Ganesh M.
First to say: Best.... Best... Best Mover!!! A Job Well Done... Wanted to my things from storage to my home. Crew was very polite, patient, took additional care in taking fragile items, happily moved my things at destination. Very prompt, gave me best offer. Overall a happy customer and refer to my friends.
TROYKA MovingTROYKA Moving
Thumbtack Customer
We just vacated the three-bed room townhome and moved half of our furniture and household items to storage. We are very satisfied with the service Dulles Logistics and Rentals provided. Juan and his team arrived on time and in fact, we are sorry that we were a couple minutes late to open the door for them. They were extremely careful when handling our stuff yet still very efficient. We moved almost every year from west coast to east coast and my husband said, he had never seen movers being so careful on handling stuff. They are so professional and organized our furnitures in a nice way in order to fit in a 10X20 storage room. They even left quite some extra space for us. They were also very honest and generous on the clock. They arrived at 9am and leave around 2:30pm. But they only charged 4.5hrs. The lunch break they had due to a heavy rain took approximately 30mins and perhaps they also thought the rain delayed the moving and adjust further on the time spend professional, fast and reliable!
Dulles Logistics and RentalsDulles Logistics and Rentals
Marjorie D.
Jake and Eddie (sorry if I misspelled!) took such great care of my belongings, wrapping carefully and reboxing items I had undone in my storage unit...they were in touch regarding arrival time and confirmed the evening before and were very mindful of the hallways and of my space - and they’re great at stacking efficiently and helping untape rugs and set up at the other end. Really appreciate being able to hire quality people the week of my move and have it work out so well!! Thank you!
Fayton Moving LLCFayton Moving LLC
Thumbtack Customer
Is my first time hiring movers. I explained specifically that I had all of the stuff in the truck with a big enough (I guess I should have sent him photos? He didn't ask during estimate) so we had to call in a second crew for much more money. I had to leave the first crew to drive 30 miles back and wait for them to let them in storage unit. There was some miscommunication between the owner and the lead crew member with regard to what the job actually entailed which resulted in my having to make an awkward phone call. They didn't pay attention to my color coded labels on the boxes and full size colored papers on corresponding colors to each room. It was a hot August day in the crew was very nice and patient though! One box broke with a lot of dishes!
NovaMovers.com "Your partner during crisis"NovaMovers.com "Your partner during crisis"
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