Claire N. says, "If I could give 6 out of 5 stars I would.
The story of the home that I own in DC is lengthy with a rather unique set of facts, so I will provide a TLDR for background: I had a horrifying experience with a property management company between January and June of 2025. I was relying on their word, as I am based on the west coast. They were (as far as I knew) renovating the property. I was frustrated with them for being poor communicators and moving slowly, but it was much worse than that. I discovered this in June, when my former DC neighbor called me to tell me that the fire department was at my house, as my back door was left open for a few days, with my burners on. There is more to this story, but leaving it here for now, to get to the important part.
That night, in tears, I posted to Thumbtack seeking a new property manager. Justin was the first person to respond.
Since then, he and his responsive, responsible, professional, and warm team have put energy, efficiency, and true care into (actually) renovating the property, getting the necessary licenses from the city, etc. They have gone above and beyond in many instances.
As someone who is a part owner of a small company, I believe I have a unique lens here, in that I understand the importance of a good leader making or breaking a company and its culture. Justin is a good leader. He has a wonderful team. He is a perfectionist and dogged, but also caring and giving with his colleagues, and in turn, they reflect this in their fastidious work ethic and kindness. They are fair, direct, and transparent.
I could go on but the last thing I will say is this. Justin has far, far bigger projects than mine. Still, throughout this odd experience, he has been but a phone call away, navigating issues in a clear, driven, and hopeful manner. I am thrilled with my new tenants. I am thrilled with the beautifully updated house, and none of this could have been accomplished without Justin and his team."See more
