Introduction: I am a dedicated and resourceful computer professional with over 7 years of extensive experience in testing, installing, repairing and maintaining a diverse range of hardware, software and peripherals.
I am well versed in providing quality Tier 1 support and customer service. I demonstrated the ability to effectively organize incoming tickets and work orders. I track record of maintaining a safe and responsible work environment. I am A+, CCNP and MCSE certified. I have technical expertise in installation of all kinds of hardware (branded and non-branded), windows, software, applications and antivirus.
I do troubleshooting such as failure identification, desktop/laptop/printer break-fix, servers and workstations management. I handle operating systems such as Windows, Linux and Macintosh as well as computer networks such as LAN/WAN/MAN, cabling, user account management and training, customer service/CRM and MS Office Suite