FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
MaidRoyal's pricing is a transparent flat rate based on the number of bedrooms and bathrooms. We also offer an hourly rate if you wish to customize your service.
- What is your typical process for working with a new customer?
Once you book with us, you will receive a text message confirmation. On the day of the service you will receive a text message with the picture of your service experts and a brief introduction along with an estimated time of arrival. What sets us apart is your service team will always be the same people so you can build rapport and comfort. This ensures a great experience as the service team will learn your custom needs and deliver them on time every time!
- What education and/or training do you have that relates to your work?
Every Service Expert must have at least 3 years of cleaning experience and receives no less than 100 hours of supervised on the job training before they are allowed to clean your home. Additionally, they must follow a 58 point checklist to ensure they clean your home to YOUR standard and ours.