FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We charge based on the amount of time your move takes. We start with an estimate based on the information we have about your move. This estimate will include a minimum and an hourly rate per mover, but we only bill in 15 minute increments because who wants to pay for something they don’t use? Not us! We don’t charge fuel or mileages surcharges, stair fees, walking fees, or any other hidden add-ons. There is a fee for additional stops but only if you don’t tell us ahead of time. Let us know before your move and avoid the fee!
- What is your typical process for working with a new customer?
We’ll chat with you about your inventory. If your place is 3 bedrooms or larger, we’ll either set up an in-home estimate or request that you send photos or videos of your home. We’ve been doing this for a while, so we are pretty good at estimating.
- What education and/or training do you have that relates to your work?
We are also an SBA certified (minority) woman-owned and operated member of the AMSA with an A+ BBB rating