Benchmark Custom Construction
Benchmark Custom Construction

Benchmark Custom Construction

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Introduction: Benchmark Custom Construction is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade, combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests, and make their concerns the basis of our business.
Overview

Hired 7 times

Serves Lexington, KY

Background checked

9 employees

Payment methods

Apple Pay, Cash, Check, Credit card

Social media

Facebook

This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:

Maintain 6 feet of distance from customers

Wear masks during the job

Wear gloves during the job

Disinfect surfaces touched during the job

Featured Projects

49 photos

  • Master Suite Conversion

    General Contracting

Reviews

Customers rated this pro highly for professionalism, work quality, and value.

Great 4.8

10 reviews

5
80%
4
20%
3
0%
2
0%
1
0%

Read reviews that mention:


Diana C.

Bathroom Remodel

I hired e-Blu Heating & Air conditioning/custom construction through Thumbtack to do some work in my home. The experience was pleasant at the beginning, but as the project started drawing to a close and I did the walk throughs to look at the work, I found things I was not satisfied with. Part of the project included painting my ceiling. I have smooth ceilings- and a part of it were left with bubbles and texturing from the roller brush that was used. There were certain things that were overlooked that I feel a truly professional company would not have overlooked. It made me question if the quality of work I was paying for was the quality of work they would have been satisfied with in their own home. My ceiling was fixed after the 2nd touch up. My framework in a wall cut out was fixed on the 2nd call. In the process of cutting the wood around the vent on my wood floor, they scratched it and then tried to say the scratches were already there. Which they weren’t. During the paint touch ups, they did not use floor coverings, so I had to go around on my hands and knees scrubbing the paint off my newly refinished floor. I have a basement bath that was not caulked correctly. My vanity light and vent were not installed as our agreement states. I texted and spoke with Dana Fields, one of the owners (the other owner Todd Coleman, has been unresponsive), and he said he would come to my house and make things right…well, he didn’t show up when he said he would and didn’t return my messages when I reached out. I have paid them in full, yet I have a bathroom that hasn’t been finished per our agreement. This has been very unprofessional on their part. Overall I feel very disappointed because they kept stating how they pride themselves in their work and leaving the customer satisfied. Yet, they have failed to return my messages and responding to my request for a refund for the work that was not completed . Please do not use them, or you may be left in the same predicament as me. UPDATE: The owner (Dana) contacted me last week and we spoke about all of this. He explained his own disappointment in the quality of the work and the other owner’s lack of professionalism when it came to overseeing the work being done and not ensuring that it was getting done correctly. He also told me that that individual was let go from the company. Dana felt responsible and said he wanted to make it right. He kept his word. He hired another company to come paint the bathroom, and fix the blemishes the other supervisor left behind. He also fixed my hardwood floor, stained and evened out the cut on the floor. It looks so much better! As you can see from the pics, everything was fixed. I really appreciate that Dana took the time to talk to me and that as a company he wanted to make things right. This has been my first time renovating a home, and I’ve experienced a lot as a first timer w/ no renovating/contracting experience and I’m sure, like most have had bad experiences. Yes, this company came in at the end of a long project to redo/fix that previous contractors failed to do or could not do. I have a strict budget so continuing to hire other people to finish what others started was no longer an option. I am not the kind of person that goes around nitpicking and “looking” for things to find fault in. I feel like my concerns were legitimate, and I appreciate that Dana was very responsive and understanding of my concerns. I appreciate that he wanted to make sure the work was done to my satisfaction, which keeps with the integrity of his company. I would recommend E-Blu simply for their responsiveness, for ensuring the quality of work is up to par with what the customer wants and because if you have questions or concerns they will communicate with you.

Details: Install bathroom cabinets or fixtures • Update style • Family bath (shared by everyone) • Home

Jul 4, 2021
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Verified
Jessica B.

General Contracting

Benchmark Services was wonderful, professional and was willing to work with my budget. They provided sound advice to this new budget-conscious homeowner, and helped me get the most out of my budget. I got a beautiful new roof, waterproofed and mold-remediated crawlspace, several things replaced and upgraded throughout my house. My favorite thing is the air scrubber attached to the HVAC which Dana and Greg recommended- never heard about residential uses for it, but I love it!! My house smells clean and fresh. Granted, to meet my budget, I had to put in some sweat equity, but I am SO happy with my “new” home. I truly appreciated the professionalism and communication from Dana, and having him coordinate different services so I didn’t have to handle it at all. He was also upfront with potential extra costs (such as replacing plywood for my roof), which didn’t happen, but I appreciated the heads-up for potential surprise costs. I plan to hire Benchmark Services again for upcoming projects at my home.

Details: I'm just starting • Kitchen • Living room • Replace parts of existing structure • Less than 500 sq ft • Home • I am the owner

Oct 9, 2021
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Verified
Angela W.

Kitchen Remodel

Blu One completed an 8nterior renovation for me installing cabinets, electrical and plumbing. Very punctual, responsive, and creative problem solving. Will definitely use then again in the future if the need arises.

Details: Installation of new cabinetry or fixtures • Repair of existing cabinetry or fixtures • I'm not sure, need professional recommendation • I'm not sure, need professional recommendation • Already have plans - just need installation • Residential

Jul 23, 2021
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Verified
Cathy R.

Handyman

Mr. Fields and company did a great job attaching some shelving to my bathroom walls. He was on time and his price was fair. I will use them again!

Details: 2 - 5 hours (A few different projects) • Assembly • Repairs • Bathroom • Garage • Living room • Wall hangings • Shelving • Home

Jul 7, 2021
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Verified
Michael J.

Handyman

They did a good job. They got me in quicker than I expected and they were friendly and fair. The one thing that made me knock of their rating was their attention to finishing details. They left some gaps in the supports that we had to fill because it looked off, and some of their wood choice made it so the wood imperfections were in highly visible spots instead of on less visible spots. Still, the finished project after we painted it looks great.

Details: A full day (Complex or long-term projects) • Bathroom • Walls (inside) • Shelving • Flooring • Home

Aug 30, 2021
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Verified
Credentials
Background Check

Dana Fields

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    Our pricing is very competitive. Each job is looked at and priced according to what the customer wants.

  • What is your typical process for working with a new customer?

    1. Initial Consultation(Phone or email) - Gather basic details about the project and setup an in person appointment. 2. Meeting - Discuss the scope of the project in detail and the materials the customer wishes to use. 3. Estimate - Submit a proposal while also discussing the process and the time frame for completion. 4. Contract - Once the contract is signed a start date will be given. 5. Updates - Throughout the process the customer is given updates. 6. Final Walk-through - Complete a walk-through before the final payment to ensure the job was completed to satisfaction.

  • What education and/or training do you have that relates to your work?

    I have been in the construction field for over 20 years. I have extensive training in everything from product to structural knowledge.

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