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If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
Get dependable IT support you can trust. Z-JAK Technologies brings 40+ years of experience to your small business. We specialize in practical IT solutions for both Microsoft and Apple products, including network setup, cloud services, and everyday tech support. We'll build a solid technology foundation, so you can focus on running your business smoothly.
Overview
Hired 2 times
Serves Louisville, KY
Background checked
4 employees
6 years in business
Business hours
SunClosedMon9:00 am - 5:00 pm
Payment methods
This pro accepts payments via Check, Credit card, PayPal, and Stripe.
Customers rated this pro highly for work quality, professionalism, and responsiveness.
5.0
3 reviews
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Your trust means everything to us. Learn about our review guidelines.
Bruce W.
Oct 25, 2021
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From Google
I'm fairly savvy when it comes to things technical: email settings, cPanel mysteries for my website and business email, etc. But something happened to my email that told me I was in over my head and someone told me about Jeff at Z-Jak.I brought my laptop to Jeff at his office and found him to not only be extremely competent but patient as well. (I get kinda squirrely when I get in these kinds of situations and need his calming presence.) Most techs want to physically take over the keyboard but not Jeff. He took the extra time it takes to verbally guide me through all the choices and clicks.In short, Jeff sorted out the problem with me doing the hands-on part. In the process I was also able to understand what I had gotten wrong.
Z-JAK Technologies's reply
Appreciate the feedback Bruce! Glad I was able to sort that out for you.
Vanessa D.
Nov 9, 2020
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From Google
Always willing to help and very responsive
Z-JAK Technologies's reply
Thanks Vanessa!
Vanessa D.
Nov 16, 2020
Awesome to work with!
Credentials
Background Check
Jeffrey Chandler
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Service fees for on-demand support are billed at an hourly rate. Most clients work on a monthly flat-rate agreement that covers everything. Monthly clients are never billed for labor on projects or break-fix work.
What is your typical process for working with a new customer?
Client onboarding begins with a discovery call where we discuss issues you're currently experiencing and where we can help. We'll follow that up with an on-site visit to assess your current environment and provide a quote for our services.
What education and/or training do you have that relates to your work?
I have a Computer Science degree from the University of Louisville. I've been working in the technology field for over 35 years.
