We consider a customer to be the most important person in our business. We depend on customers to bring us their requirements, and we serve no useful purpose without them. We provide quality repair done right.
Guarranteed.
I really enjoy my job because i know others can benefit from quality service i provide . I have 20+ years experience I enjoy what i do.
Overview
Hired 76 times
Background checked
1 employee
27 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Cash, Check, Venmo, and Zelle.
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2020
2019
2018
Services offered
Drain problem
Clogs
Slow drains
Leaks (area known)
Leaks (area unknown)
Repair urgency
I work on non-urgent repairs
I work on urgent repairs
Property type
House
Condo/Apartment
Projects and media
Projects and media
Reviews
Customers rated this pro highly for responsiveness, professionalism, and work quality.
Excellent 4.9
66 reviews
5
94%
4
2%
3
1%
2
3%
1
0%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Jennifer B.
Dec 14, 2017
•
Hired on Thumbtack
Ben is wonderful! I would highly recommend him. He is honest, friendly, and kind. He fixed several plumbing issues very quickly and shared a lot of tips to keep from making mistakes with my house moving forward.
Details: No, the building is not currently flooded • Bathroom • Only one drain has issues • Slow draining • A few weeks ago • House • Owner
Plumbing Drain Repair
Jessica B.
Jan 3, 2018
•
Hired on Thumbtack
Ben was great! We had a leak in our bathroom and didn’t know the severity of it, Ben was able to come quickly and resolve the issue in just a few minutes. He was very easy to communicate with and showed up exactly when he said he would. We will definitely use him again for our plumbing needs.
Details: Leaking or burst pipes or appliances • More than a week • Bathroom • Shower or bathtub • Need professional's assessment • House
Emergency Plumbing
Paul T.
Nov 27, 2017
•
Hired on Thumbtack
Ben did exactly what he promised. He was on-time. He completed the plumbingrepair very quickly and professionally. I definitely recommend him.
Details: 1 toilet • Less than a week ago • Municipal water (most common) • House
Ontime Quality Repair's reply
Thank You. Call me anytime. You or anyone who's looking at this reviews. Iam reliable very dependable. When I say I will be there I really mean it.
Toilet Repair
David M.
Oct 14, 2019
•
Hired on Thumbtack
What a great guy! Responded quickly, came to fix the problem the same day! Very friendly. Very knowledgeable. All around great experience. I’ll be using Ben for all of my plumbing needs in the future!!
Details: No, repair is not urgent • No, the building is not currently flooded • Other pipe issue • Sink • Other appliance • House
Plumbing Pipe Repair
Le W.
Mar 2, 2018
•
Hired on Thumbtack
Mr Ben showed up. On time very knowledgeable. Took care of my plumbing issues right away. He is very friendly. I would highly recommend him. His is my goto guy.
Details: 1 toilet • Less than a week ago • Municipal water (most common) • House
Toilet Repair
Credentials
Background Check
Ben Chen
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
I provide quality product and services at an affordable price. I refuse to cut corners. If you want it done cheap don't hire me. quality work is what iam proud of doing.
What is your typical process for working with a new customer?
I will have customers explain to me what his/ her needs are. then a estimate can be made pictures to see it in person even better.
What education and/or training do you have that relates to your work?
20+ year in building trade and never stop learning always something new. hands on experience and classroom.
