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Brock is so easy to work with and knowledgeable. Professional in every sense of the wordFeb 15, 2020Magnolia Hearth Home Services's reply
Thank you Mr. Joe. I appreciate the feedback. It's been my pleasure. Call me if you need anything.
- What should the customer know about your pricing (e.g., discounts, fees)?I am very flexible and willing to work with customers as best as possible. I will always try to make recommendations that may save the customer money if I can. My job is to make sure the customer is just as comfortable with the cost as they are in the work performed. If either cost or performance makes a customer uncomfortable then that customer is less likely to make a recommendation or call for additional services.
- What is your typical process for working with a new customer?I treat all customers like I would treat my family or friends. I always try to keep a balance between being professional as well as having fun with every project and build a relationship of trust with my customers.
- What education and/or training do you have that relates to your work?Training came from being a satellite technician. Then solidified that experience as I managed a tech company for the last 5 years. Experience with home entertainment systems has become second nature