FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Onsite or Remote Support: $150/hour (1-hour minimum) No travel fees inside Greater Boston. No hidden charges. No upsells. We charge by the hour, not by the issue — meaning if we fix multiple problems in the same visit, it’s still one bill. 10% discount for Veterans, First Responders, Seniors (65+), and Individuals with Disabilities. All clients also receive: • Free antivirus protection • Pro-level cleanup & optimization tools • Basic follow-up support Local note: Many Boston homes and apartments have older wiring, dense walls, or multi-floor layouts that cause Wi-Fi issues — we include optimization tips tailored to Boston’s housing styles.
- What is your typical process for working with a new customer?
Quick Contact: Tell us what’s happening — slow computer, Wi-Fi dropouts, printer offline, smart-home setup, etc. Fast Assessment: We ask a few questions and confirm whether onsite or remote support is the best fit. Scheduling: We offer same-day or next-day availability across Boston, Cambridge, Brookline, Somerville, Newton, and surrounding areas. Onsite Service: Your technician arrives on time, explains the issue clearly, and gets to work. Boston homes often face: • Thick-wall Wi-Fi dead zones • ISP issues (Xfinity & Verizon Fios swaps) • Heating-related PC failures in winter • Old-building electrical interference Transparent Billing: You approve the plan before any work begins. Wrap-Up: We explain what was fixed, optimize your devices, and give tips to prevent future issues. Follow-Up: We check in after service to ensure everything is running smoothly.
- What education and/or training do you have that relates to your work?
We combine formal education, professional certifications, and years of hands-on experience: Certifications: • CompTIA A+ • CompTIA Network+ • Microsoft Certified Systems Engineer (MCSE) • Microsoft 365 Fundamentals • Apple Certified Support Professional • Training in Wi-Fi optimization, security, and data recovery Experience: 20+ years supporting homeowners, students, remote workers, medical offices, law firms, financial professionals, and small businesses in Boston and Cambridge. We stay current on modern tech, cloud tools, and city-specific challenges such as brownstone Wi-Fi, multi-unit interference, and winter-related hardware failures.