FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our Onsite & Remote Computer Support rate is $150/hour, with a one-hour minimum. We do not charge travel fees or upsells. Unlike Geek Squad, we charge by the hour, not per issue. So if we fix five problems in an hour, you’re still only billed for that one hour. As a bonus, we provide all our clients with free antivirus software and three professional-grade system cleaning tools to maintain long-term performance.
- What is your typical process for working with a new customer?
At AGeekOnDemand, our typical process for working with a new customer includes the following steps: 1. Initial Contact: Customers reach out. We take note of their issue or request and gather basic information about their device and problem. 2. Consultation and Scheduling: We offer a brief consultation to assess the issue and discuss potential solutions. Based on the customer’s availability and location, we schedule an appointment for an on-site or remote service. 3. Service Assessment: At the scheduled time, our technician evaluates the device or system, provides a clear explanation of the problem, and outlines the steps needed for repair or service. 4. Transparent Pricing: We present an upfront cost estimate for the service, ensuring there are no hidden fees. We only proceed with the customer's approval. 5. Repair or Service Execution: Our technician completes the necessary repairs or services efficiently and ensures everything is functioning as expected before concluding the session. 6. Customer Education: We take the time to explain any changes made, provide tips for maintaining the device or system, and answer any questions the customer may have. 7. Follow-Up: After the service, we check in with the customer to ensure satisfaction and address any lingering concerns. We also provide support for future questions or issues. This process ensures that our customers feel confident and well-cared for at every step of their journey with us.
- What education and/or training do you have that relates to your work?
Formal Education: Degrees in Information Technology and Computer Science. Certifications: CompTIA A+ CompTIA Network+ Microsoft Certified Systems Engineer (MCSE) Apple Certified Support Professional (ACSP) M365F Specialized Training: Computer hardware Software troubleshooting Network management Practical Experience: Years of hands-on experience repairing a wide range of devices. Providing technical support for both simple and complex troubleshooting. Ongoing Professional Development: Staying updated on the latest advancements in technology. Continuously learning new skills to adapt to emerging trends.