FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
The standard pricing system is similar to the car repair industry, namely based on the type of failure the device [car] sustained and the length of service chosen. In addition, we offer various pre-determined length of services to suit the customer's interest in either a 'more budget' or 'urgent need' type of service. We often complete the recovery sooner than the due date. No sketchy and misleading "price range" tactics. Upfront and honest.
- What is your typical process for working with a new customer?
1. Free Consultation - we answer all the questions, including pricing 2. Customer provides their information for service (name, phone #, device location, etc) 3. We receive the device from customer, whether via pick-up by our staff, drop-off or ship-in (depends on device location) 4. Diagnosis and Report (FREE with the 48 Hours option) 5. Service Approval 6. Data Recovery Service 7. File listing of recovered content verification by customer via web 8. Invoice Payment 9. Recovery delivery
- What education and/or training do you have that relates to your work?
A+, Network+, along with over 4200 data recovery projects worked on directly or supervised.