FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
As a small business on Thumbtack, I'd like to shed light on the Thumbtack platform's dynamics. Each connection with a potential client costs us about $70. While we are dedicated to delivering excellent service, we kindly ask for your responsiveness to calls or messages. Your timely communication aids us and contributes to the growth of our local community and small businesses. We value ongoing dialogue as it helps us better understand your needs, ensuring a tailored approach for the successful delivery of your projects. If you choose another contractor, please consider letting us know to save resources. We appreciate your understanding and support!
- What is your typical process for working with a new customer?
Our streamlined process ensures a seamless experience: Connect: Whether through Thumbtack, our website, or social media, once you connect with us, we initiate contact and establish a connection. Consult: Embracing the motto 'We partner with you in all things flooring,' we prioritize communication. We aim for more than a one-time transaction; we aspire to be your go-to for all future flooring projects. After connecting, we offer a complimentary phone consultation or dispatch our technicians for an on-site analysis. Agreement: Following our discussion, we collaboratively create a roadmap for our team to execute your project. We proceed only with your explicit approval. Delivery: Our dedicated technicians passionately deliver your project with precision. Many of our services can be booked and executed on the same day for your convenience."
- What education and/or training do you have that relates to your work?
Our team comprises skilled professionals who undergo rigorous background checks, ensuring the expertise required to execute and deliver your project. We prioritize continuous internal and external training to stay abreast of the latest industry changes.