FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Tidy Havens, we offer transparent and straightforward pricing for our cleaning services. Our rates are based on the type of cleaning requested, the size of your home, and any additional services such as fridge cleaning or laundry folding. We do not have hidden fees, and you’ll always know the cost upfront before we begin. For recurring clients, we may offer discounts on weekly or bi-weekly services. Additionally, our pricing reflects the high quality and thoroughness of our deep cleaning services, which include attention to detail in areas that standard cleanings might miss. Feel free to contact us for a customized quote based on your specific needs!
- What is your typical process for working with a new customer?
At Tidy Havens, we strive to make the process of working with a new customer as smooth and personalized as possible. Here’s a typical process: Initial Consultation: We start by having a conversation—whether through a phone call or online—where we gather details about your home, your cleaning needs, and any specific preferences or concerns you may have. Customized Quote: Based on the information you provide, such as the number of rooms, type of cleaning (standard, deep, etc.), and any extra services like fridge cleaning, we offer a transparent, no-obligation quote. Scheduling: Once the quote is accepted, we work with you to schedule a convenient time for the cleaning. We accommodate both one-time cleanings and recurring services based on your needs. First Cleaning: On the day of the cleaning, our team arrives on time and completes the service based on the discussed plan. We ensure that the cleaning meets your expectations and any specific requests. Feedback & Adjustments: After the cleaning, we welcome your feedback to make sure you're completely satisfied. If there are any areas that need attention, we address them promptly. Ongoing Service (if applicable): For recurring clients, we ensure the same high standards are maintained in every cleaning session and adjust the service as your needs evolve. Our goal is to build long-term relationships with our clients, making their homes cleaner and their lives a little easier!
- What education and/or training do you have that relates to your work?
At Tidy Havens, our expertise in house cleaning comes from years of hands-on experience and continuous learning in the cleaning industry. Camila Oliveira, who started cleaning homes in 2013, has developed a deep understanding of the best practices, efficient techniques, and high-quality standards needed to provide excellent service. Over the years, she has worked with various clients and companies, allowing her to refine her skills and adapt to different cleaning environments. In addition to hands-on experience, we also stay updated on the latest cleaning products, tools, and methods to ensure that we are using the safest and most effective solutions for every type of home. Our commitment to learning and improving drives the quality of our services.