FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
For MJY Construction Inc., it's important for customers to know that our pricing is competitive and transparent. We provide detailed estimates that outline all costs, so there are no hidden fees. Additionally, we offer discounts for seniors and veterans. Our goal is to provide high-quality services at fair prices, ensuring that our customers receive the best value for their investment.
- What is your typical process for working with a new customer?
Our typical process for working with a new customer at MJY Construction Inc. involves several steps to ensure a smooth and successful project: Initial Contact: The customer reaches out to us via phone, email, or our website to inquire about our services. Consultation: We schedule a consultation to discuss the customer's needs, preferences, and budget. This can be done in person or remotely. Site Visit: If necessary, we conduct a site visit to assess the project requirements and provide a more accurate estimate. Proposal: Based on the consultation and site visit, we prepare a detailed proposal outlining the scope of work, materials, timeline, and cost. Agreement: Once the customer approves the proposal, we sign a contract outlining the terms and conditions of the project. Scheduling: We work with the customer to schedule the project at a convenient time for them. Project Execution: Our team carries out the project according to the agreed-upon plan, keeping the customer informed and involved throughout the process. Completion: Once the project is completed, we conduct a final inspection with the customer to ensure their satisfaction. Follow-Up: We follow up with the customer after the project is completed to address any concerns and ensure their satisfaction. Throughout the process, we strive to communicate effectively with the customer, provide high-quality workmanship, and deliver exceptional customer service.
- What education and/or training do you have that relates to your work?
At MJY Construction Inc., our team has a wealth of education and training that relates to our work in roofing, siding, gutters, trim, and chimney services. Our employees undergo regular training to stay up-to-date with the latest industry trends, techniques, and safety protocols. Our company is CertainTeed certified, which requires ongoing education and training to maintain certification. This certification ensures that we are knowledgeable about the latest products and installation techniques, allowing us to provide our customers with the best possible service. In addition to formal education and certification, our team has years of hands-on experience in the construction industry. This combination of education, training, and experience allows us to deliver high-quality workmanship and excellent customer service on every project we undertake.