FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We prioritize using premium materials that are backed by warranties, ensuring your floors stand the test of time. Our focus on delivering an exceptional customer experience means working with top-tier, professional installers and a highly skilled design team. We also offer flexible financing options and carry over 3,000 samples in our mobile showroom, so we can help you find the perfect flooring solution that fits both your vision and your budget.
- What is your typical process for working with a new customer?
Our process starts by bringing the mobile showroom to you with our convenient in-home shopping experience. A design expert will arrive at your home, bringing along a van full of over 3,000 samples. You’ll have the opportunity to view larger samples in your own space, helping you see how they complement your unique color schemes and lighting. Our expert design team will guide you in selecting the perfect flooring to ensure lasting satisfaction. Ultimately, our goal is to ensure that you're delighted with your floors for many years to come!
- What types of customers have you worked with?
We have worked with a diverse range of customers, including residential homeowners, property managers, interior designers, realtors and commercial businesses, among others.