If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
Looking for a cleaning company that offers fair prices and high-quality results?
You’re in the right place.
Professional Cleaning Service provides reliable residential and commercial cleaning, including house and carpet cleaning, in <MA> and <NH>.
With over 11 years in business and a small team of three dedicated cleaners, we focus on honesty, consistency, and attention to detail.
Our cleaning and organization services help keep your property pleasant, spotless, and presentable for family, guests, or customers.
Contact us today to tell us what you need, and we’ll create a cleaning plan that works for your home or business.
Overview
Hired 192 times
Serves Haverhill, MA
Background checked
3 employees
11 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Cash, Check, PayPal, Venmo, and Zelle.
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2024
Services offered
Cleaning type
Extra services
Interior window cleaning
Fridge cleaning
Oven cleaning
Laundry
Pets
Houses with pets
Projects and media
Projects and media
Reviews
Customers rated this pro highly for work quality, professionalism, and responsiveness.
Excellent 4.9
70 reviews
5
94%
4
3%
3
0%
2
2%
1
1%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Leslie S.
2 weeks ago
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Hired on Thumbtack
I had been putting off finding a new cleaning team after the woman who had taken care of my home for over 10 years relocated out of New England. I work from home but also travel internationally more than half the month, so finding someone new to welcome into your home and trust, especially when you’re not there, isn’t easy.
Unfortunately, I waited a little too long, and after a recent family tragedy, I suddenly found myself scrambling with out-of-town guests arriving in just three days. I reached out to a few recommendations on Thumbtack and connected with Lorena, who was incredibly responsive. After I explained the situation, she came by that same day to provide an estimate and had her crew scheduled for a deep cleaning the very next day.
Lorena and her team arrived on time, were respectful of my work calls, worked efficiently, and did an absolutely amazing job. The relief of having one less thing to worry about during an already difficult time meant more than they probably realize.
My home is back to normal, my guests will feel comfortable, and I’ve already scheduled them for recurring cleanings every two weeks. Finding someone you can trust with your home isn’t easy, and I’m so glad I found Lorena and her team. I would highly recommend them!
Details: 3 bedrooms • 2 bathrooms • Standard cleaning • Window cleaning (interior) • Pets in home • Every 2 weeks
House Cleaning
Trish L.
Sep 1, 2026
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Hired on Thumbtack
Lorena was polite and accommodating with my changing schedule. She was right on time and got right down to business. The apartment was super clean and smelled nice. I’ll use her again and recommend her to others.
Details: 1 bedroom • 1 bathroom • Vacation rental cleaning • Fridge cleaning • Oven cleaning • Window cleaning (interior) • Baseboard cleaning • Interior cabinet cleaning • No pets in home • Just once
House Cleaning
Irene o.
5 days ago
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Hired on Thumbtack
Lorene was absolutely amazing! She was incredibly thorough and went above and beyond, even pulling out my fridge to clean behind it and cleaning every single cabinet. Everything was left absolutely pristine, and she and her assistant got it all done so efficiently! Communication was also quick, responsive, and very polite throughout the entire process. I couldn’t be happier with her service and would highly recommend her to anyone looking for a great cleaning service.
Details: 1 bedroom • 1 bathroom • Deep cleaning • Interior cabinet cleaning • No pets in home • Just once
House Cleaning
Peter T.
Dec 10, 2025
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Hired on Thumbtack
We hired Lorena to clean my mother-in-law's carpets and a sofa and she did a great job. Not only did she win over a new customer but we'll likely bring her back to do a deep clean of the kitchen and bathroom after the new year.
Details: Apartment or condo • 2 rooms • No stairs • Steam cleaning • I don't have pets at home • No smokers in home
Carpet Cleaning
Sandy A.
Jul 25, 2025
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Hired on Thumbtack
We had a fantastic experience with Lorena and her husband! They were prompt, professional, and did an outstanding job cleaning a tough stain from the carpet in one of our hotel rooms. The stain was small but stubborn, and we had already tried multiple methods with no success. They came in, assessed the situation quickly, and got the job done flawlessly.
You can tell they take pride in their work—everything was handled with care and attention to detail. The rug looked brand new after they finished, and the entire process was seamless from start to finish.
Highly recommend to anyone looking for top-quality carpet cleaning. We’ll definitely be calling them again for future needs!
Details: Apartment or condo • 1 room • Pet stains • No stairs • As recommended by the professional • I don't have pets at home • No smokers in home
Carpet Cleaning
Credentials
Background Check
Lorena Santos
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
I’d like customers to know that our pricing is transparent and depends on the size of the space and the type of service they need. We do offer some discounts for recurring cleanings and we’re always upfront about any fees. This way, there are no surprises. Our prices are always negotiable and We also provide a free estimate.
What is your typical process for working with a new customer?
My typical process for working with a new customer starts with an initial consultation. I like to understand their specific needs and preferences, explain our cleaning process, and then tailor our services accordingly. Once we agree on the details, we schedule the cleaning and make sure everything goes smoothly.
What education and/or training do you have that relates to your work?
I have about ten years of experience in this field. Over the years, I’ve gained a lot of hands-on knowledge and also completed specific training courses related to professional cleaning and how to run a business.
