Duraclean Master Cleaners

Lowell, MA

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About this pro

How does your business stand out?

We offer superior methods of cleaning that other companies simply do not. The industry standard is steam cleaning. We offer a combination steam and deep dry cleaning which FAR out-cleans steam alone. We also repair carpet and furniture. Many companies will not repair or re-stretch carpet but we are a FULL SERVICE carpet cleaner. Fast appointments. Most calls answered live (Not an answering service). Great customer service. A NOTE ABOUT PET STAINS: Pet urine, etc is extremely destructive to textiles. After 18 years, we have the very best products and machines and trained technicians. We CANNOT guarantee pet stain or odor removal. We will make your situation much more live-able for both you and your pet, however.

What do you enjoy about the work you do?

We get to satisify many different people and businesses. The most satisfying thing is the many referrals we get, not to mention the repeat customers we serve.
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Location

Lowell, MA 01852

Background check

Complete

Years in business

20

Number of employees

5

Times hired on Thumbtack

53

Reviews

27 Reviews
  • Arun Kumar D. Apr 23, 2017
    Carpet Cleaning
    Verified Review
    Very efficient and patient workers. Did an awesome work with the cleaning. Will hire again.
  • Max M. Sep 6, 2016
    Carpet Cleaning
    Verified Review
    nice job, would hire again
    Did a great job, worked efficiently, answered my questions. I was concerned that they would not be able to use the van-powered machine, but they were able to use it through a window. The stairs look MUCH better after their cleaning. There remained a large dull area on a bedroom carpet but they told me that if they could not get that out, no one can, and it has been sterilized. The price was very reasonable.
  • Jayne T. Jul 18, 2016
    Carpet Cleaning
    Verified Review
    Carpet cleaning for a 10 X 12 living room rug with numerous pet stains from a new pet. It came out better than I expected. Polite guy and great service. Thank you!
  • Peggy P. Jun 24, 2016
    Upholstery and Furniture Cleaning
    Verified Review
  • Joseph G. Jun 14, 2016
    Carpet Cleaning
    Verified Review
    Duraclean representative Chea was on time. Chea did a great job, the heavy traffic areas were refreshed and stains removed. I would recommend the Duraclean team to anyone interested in having their carpets cleaned. Thank you for a job done well
  • Andres M. May 4, 2016
    Carpet Cleaning
    Verified Review
  • Janet L. Apr 24, 2016
    Rug Cleaning
    Verified Review
    The rugs are clean - 7 runners in high traffic areas. Thanks!! Delivery and pickup routine. Competitive pricing. Thanks again!
  • Leslie K. Feb 24, 2016
    Carpet Cleaning
    Verified Review
    They did not remove the stains in my carpet.....really, was upset with this service for $99.00....will not hire them again....
    Fred H. Feb 24, 2016

    Hi Leslie, Thank you for hiring us and thank you for the feedback. I would like an opportunity to resolve the issue. Please contact me at 978-458-1850. I would like to see the room to see if these stains are permanent or not. Fred Higgins, Owner

  • Susan M. Feb 19, 2016
    Rug Cleaning
    Verified Review
    right on time, fast, did great job
  • S. C. Feb 15, 2016
    Upholstery and Furniture Cleaning
    Verified Review
    My husband thought things were fine but when I checked them more thoroughly I found the furniture was generally done well but there were several serously stained areas that were more evidently neglected. Believing they would be too tough to get out I decided to see for myself and used an over the counter cleaner with excellent results. Also, a phone call after the work I had requested was done to see if I was happy would have avoided this and he could have returned to do them himself. So not "Excellent". but OK./good.
  • William S. Feb 6, 2016
    Upholstery and Furniture Cleaning
    Verified Review
    the sectional couch and carpet in my living room reeked of smokers odder. I was thinking of throwing it out, but i figured I'd try cleaning first. Dick from Duraclean spent a good amount of time on the job but it really came out great. It's clean and smells fresh as new. It was well worth the reasonable money spent and glad I didn't go with a chemical dry clean process. I would surely use them again.
  • Nick B. Dec 11, 2015
    Carpet Cleaning
    Verified Review
    Showed up on time and did a fantastic job.
  • Diane M. Oct 19, 2015
    Rug Cleaning
    Verified Review
    I had a rug in my sunroom and 1 scatter rug cleaned. I chose the economy plus service which was recommended for a Berber rug. The cost was$20.00 more than the original quoted price. I was very pleased with the quality of the cleaning. The rug was quite dirty with several stains and it appears that even some longstanding stains were removed. I would definitely recommend Duraclean.
  • Kerry P. Oct 1, 2015
    Rug Cleaning
    Verified Review
    Great job! Dick was on time, polite and professional. My rugs look great even after being beat up by two little boys and their stains. Will use Duraclean again for sure.
  • Carolyn G. Sep 28, 2015
    Carpet Cleaning
    Verified Review
    Mark is amazing!!! Awesome experience and the rugs look amazing. Highly recommended!!!
  • Jane H. Sep 20, 2015
    Carpet Cleaning
    Verified Review
    Cleaning carpets on two sets of stairs. A hallway and two bedrooms
  • Richard C. Sep 18, 2015
    Steam Cleaning
    Verified Review
    cleaned some carpets and furniture. Mark was careful, efficient, explained what he was doing, and we are pleased with the results.
  • Patti K. Sep 10, 2015
    Carpet Cleaning
    Verified Review
    Had my carpets and rugs cleaned today by Mark. He did an excellent job and arrived promptly. Mark wasvery courteous and accommodating. The carpet in my master bedroom was in rough shape but Mark did a fabulous job bringing back some life to it. I would definitely recommend & will tell my friends!
  • Lisa P. Sep 8, 2015
    Carpet Cleaning
    Verified Review
    I used Duraclean Masters for the first time today and was completely satisfied with the outcome. Mark, the technician, was friendly, courteous, and did a great job. I was impressed that he called on his way over to make sure I knew he might be just a few minutes late. Very professional! Thanks Mark, I wish I had more carpeting in my house!
  • Paulette B. Jun 20, 2015
    Upholstery and Furniture Cleaning
    Verified Review
    Dura lean did an outstanding job! The quality was great and the price reasonable. Keith was personable, informative and worked fast and effectively. I will definitely use duraclean again. I was also pleased with my initial discussion and quote.
  • Jacky V. May 13, 2015
    Upholstery and Furniture Cleaning
    Verified Review
    Prompt and polite response. No wait and on-time arrival.
  • John S. Jan 27, 2015
    Upholstery and Furniture Cleaning
    Verified Review
  • Victoria A. Sep 8, 2014
    Carpet Cleaning
    Verified Review
    I just had Keith leave my house, he came on time and did fantastic work. My carpet was heavily soiled by a cat gone wild. Not only did he take care of my carpet, he also gave me some advice on why my cat started suddenly spraying. I hope I won't need their services again, but if I co, I will certainly use their services again. Victoria
  • John D. Jun 3, 2014
    Carpet Installation
    Verified Review
    Job: Steam clean all the carpeting on the upstairs floor of our home. Phil, from Duraclean, was here promptly at the appointed time, and started right in. He was professional and courteous at all times, and really knows his business. Phil took extra care to not mark walls or furniture, and he did a great job on the carpets. We'll use Duraclean again, and will recommend Fred, Phil and Duraclean to friends.
  • Noreen B. May 8, 2014
    Carpet Installation
    Verified Review
    They were on time and did a great job. They cleaned up everything before they left.
  • Joan P. May 7, 2014
    Carpet Installation
    Verified Review
    Had my wall to wall carpeting stretched and cleaned, we were very happy with the job. will use again in near future. The guys were very friendly and neat. Joanie
  • Anne P. Apr 9, 2014
    Upholstery and Furniture Cleaning
    Verified Review
    With 2 kids and a black lab, our sectional couch, which is only 3.5 years old, was looking really bad. I called Fred on Monday and he was able to schedule me for an appointment the next day. Our service was completed yesterday and we are 100% satisfied - the person who did the job was very professional and he did a great job. Our couch looks amazing! I only received one quote through Thumbtack but I thought it was fair so didn't try shopping around elsewhere. I was also very happy they were able to schedule us so quickly. The only negative thing I have to say is that they were about an hour later than they had estimated - it wasn't a huge deal, but I did have to leave them in my house alone while I left for school pick up. All in all, I would absolutely recommend Duraclean for any upholstery cleaning needs.

Q&A

What types of customers have you worked with?
Carpet cleaning of homes and businesses. Repairs to old carpet, re-stretches for rental properties and homes and businesses. Clean upholstery, repair upholstery. Tile cleaning
What advice would you give a customer looking to hire a provider in your area of work?
Check references. Check online reviews. Ask your neighbors. Does the company offer everything you may need or just what they sell?
What questions should customers think through before talking to professionals about their project?
I wish they knew how hard we try to get it right on every job and how successful we are. I wish they knew that all companies are not the same and that the temptation of the lowest price can quickly turn into the reality of poor service.