- What should the customer know about your pricing (e.g., discounts, fees)?
They Should know everything they're getting for the estimated price. They Should also know what materials your installing & What type of work your going to be doing on the labor side. also if there is additional work that needs to be done, let them know it could be a added cost and be very transparent ,& honest with the customer is always a plus on my end.
- What is your typical process for working with a new customer?
First is scheduling an appointment to meet and to go over the project in person. On the first day that we meet I already have all the satellite measurements and dimensions of the roof so I come prepared with what I need to give the customer an accurate quote. As we are going through the project I hand a brochure book of the material with all the different colors. Once I've gone through the property I write the proposal with the quote & if there ready to sign the contract then I let them know once I get a permit approval I will have a day to install the roof. A day before install we manage to deliver materials & dumpster for the trash. Once we finish the project I recieve the payment full upon completion. No Deposit Required. After roof is all done we do a final inspection and prepare to mail the final invoice & a 50 year system plus warranty certificate that will come in the mail. After every job I try to get a review from the customer by sending them a link to their phones by text message.
- What education and/or training do you have that relates to your work?
We are certified by Gaf which is the #1 Selling Shingle In all north america & they teach us on how to install the roof properly in order to recieve all the warranties from the manufacturer. I go to all the seminars as well and learn how to properly install a vented roof oppose to a non vented. I believe that knowing more about roofing is really beneficial to both the client as well as the installer. I really take the time to explain all the important parts and steps to installing a roof.