FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the size, condition, and cleaning frequency of the home. Recurring clients (weekly, bi-weekly, and monthly) receive preferred rates compared to one-time cleanings. All cleaning supplies and equipment are included. We provide upfront pricing with no hidden fees. Additional services such as inside oven cleaning, inside refrigerator cleaning, interior windows, and move-in/move-out cleaning may be priced separately. We require a 50% deposit for first-time appointments to reserve your spot.
- What is your typical process for working with a new customer?
We start by learning about your home and cleaning needs. We’ll ask a few questions about the number of bedrooms, bathrooms, square footage, pets, and the last professional cleaning. Once we have the details, we provide a customized quote and schedule your service. Before your appointment, you’ll receive a confirmation and reminder. Our team arrives fully equipped and follows a detailed cleaning checklist to ensure consistent, high-quality results. After the visit, we follow up to make sure you’re happy with the service and discuss recurring options if desired.
- What education and/or training do you have that relates to your work?
Our team is professionally trained in residential cleaning procedures, product safety, sanitation practices, and customer service. We continuously refine our systems and checklists to deliver consistent, detail-oriented results. We specialize in recurring home maintenance, deep cleaning, and move-in/move-out services, with a strong focus on reliability, communication, and customer satisfaction.