If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
Welcome to New Concept Cleaning Services!
I'm Bianca, and it's a pleasure to introduce you to our mission: to transform environments through professional, careful and high-quality cleaning.
At New Concept, we offer more than just cleaning — we provide well-being, comfort and organization so that you can make the most of every space. Our team is experienced, trained and committed to excellence in every detail, ensuring results that really make a difference.
Contact us and schedule your appointment. Discover how a clean and harmonious environment can transform your routine
Overview
Current Top Pro
Hired 65 times
Serves Marlborough, MA
Background checked
3 employees
5 years in business
Business hours
SunClosedMon7:00 am - 11:00 pm
Payment methods
This pro accepts payments via Cash, PayPal, Venmo, and Zelle.
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2025
Services offered
Cleaning type
Extra services
Interior window cleaning
Fridge cleaning
Oven cleaning
Laundry
Pets
Houses with pets
Projects and media
Projects and media
Reviews
Customers rated this pro highly for work quality, professionalism, and responsiveness.
Exceptional 5.0
46 reviews
5
98%
4
2%
3
0%
2
0%
1
0%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
MICHAEL J.
Aug 7, 2026
•
Hired on Thumbtack
Outstanding cleaning service!
I cannot say enough good things about Bianca and her crew at New Concept Cleaning! Needed my parents large 6-bedroom, 2-kitchen, 4 ½ bath home cleaned before putting it up for sale. They did an outstanding job from start to finish. From her prompt responses as we were negotiating the job, to her professionalism throughout. They paid attention to the smallest details, cleaned the kitchens and bathrooms until they sparkled and left the floors immaculate! They wiped down all the surfaces, cleaned the windows inside, and even wiped down the inside of the kitchen cabinets! And did all of this for a more than reasonable price.
I would highly recommend Bianca and her team at New Concept Cleaning for any cleaning service you need and will be telling my neighbors, friends and business associates.
Michael J
Details: 4 bedrooms • 4 bathrooms • Standard cleaning • Pets in home • Just once
House Cleaning
Chris L.
Jun 25, 2026
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Hired on Thumbtack
Excellent cleaning service! I had a special request, and New Concept was able to accommodate it. The cleaning itself was fantastic and extremely fast. They are also very responsive, and were able to get the job done in under a week from when I first contacted them. I would absolutely recommend them to anyone else looking for a housecleaner.
Details: 1 bedroom • 1 bathroom • Deep cleaning • No pets in home • Once a month
House Cleaning
Shayne O.
2 weeks ago
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Hired on Thumbtack
Amazing cleaning job for moving out. Deep clean for 2 floor apt. 1.5 bath 2 bedroom in 2 hours. Landlord was impressed with how we left the apartment for incoming tenants. Amazing work.
Details: 2 bedrooms • 2 bathrooms • Move out cleaning • No pets in home • Just once
House Cleaning
Jennifer W.
Jan 19, 2026
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Hired on Thumbtack
We had such an excellent experience with New Concept Cleaning Services when we hired them to deep clean our apartment. They were extremely thorough and did a great job that will have us recommending them to others in the area. We found them to be very responsive in communicating and they made sure we were happy with the job, so we will be hiring them again in the future!
Details: 2 bedrooms • 1 bathroom • Deep cleaning • Pets in home • Just once
House Cleaning
Lucy B.
Dec 28, 2025
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Hired on Thumbtack
I’m beyond impressed with the deep housecleaning! Every room was cleaned thoroughly and with so much attention to detail. From baseboards to bathrooms, everything looks and smells amazing. The team was professional, punctual, and respectful of my home, and they went above and beyond what I expected. Walking into such a spotless space was such a relief. I would absolutely recommend them to anyone looking for a truly deep, high-quality clean and will definitely be using them again!
Details: 4 bedrooms • 3 bathrooms • Deep cleaning • Window cleaning (interior) • Baseboard cleaning • Pets in home • Just once
House Cleaning
Credentials
Background Check
Bianca Goncalves
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Our cleaning prices vary depending on the service type. We offer deep cleaning, standard cleaning, and regular cleaning options (weekly, bi-weekly, or monthly) with personalized quotes. Discounts apply for regular cleaning: 25% off weekly, 15% off bi-weekly, and 5% off monthly.
What is your typical process for working with a new customer?
When starting a new project, our priority is to understand exactly what you need. We discuss the areas of the house that need the most attention and what are your main cleaning challenges. With this information, we can create a personalized plan to meet your expectations and exceed your cleaning goals.
What education and/or training do you have that relates to your work?
With 4 years of cleaning experience, I stay up-to-date on the best products and methods to ensure high-quality services tailored to each client's needs.
