I had a toilet in which the water continued to run and hadn't been able to find a solution. So, I contacted Andrew based on previous reviews. He asked me to send a photo of the mechanism and he immediately identified the problem, bought the right part and came to my home the same day to fix it. He was not only accommodating, but showed up with a great attitude, worked quickly and followed up with an invoice for my records. It was a great experience and I would highly recommend him.