FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
"Well-Being Cleaning Services is committed to offering fair and competitive prices, ensuring you receive the best value for your investment. Our company values transparency in our pricing policy. We provide special discounts under certain conditions, which are clearly communicated. Additionally, we inform about any additional fees, such as taxes and delivery, to avoid unpleasant surprises. We are always available to clarify any questions about our pricing policy and ensure a satisfactory experience for our customers."
- What is your typical process for working with a new customer?
Initial Consultation: After the initial contact with the company to request cleaning services, we discuss details of the desired service, such as type of cleaning (regular, deep, one-time), frequency, house size, areas to be cleaned, and any special needs. Quotation and Scheduling: Based on the information provided by the client, the company provides a quotation for the requested services. Once the client agrees to the quotation and terms, a convenient schedule is arranged for the cleaning. Preparation for Cleaning: Before the cleaning team arrives, the client may need to make some preparations, such as removing personal items and ensuring access to the house. The company may also provide specific guidelines on what the client should do before the team arrives. Execution of Cleaning: On the scheduled day, the cleaning team arrives at the client's residence at the agreed-upon time. They perform the cleaning according to the discussed specifications, using the necessary products and equipment. Inspection and Completion: After the cleaning is completed, the client has the opportunity to inspect the work done. If there are any issues or areas that do not meet expectations, the company can address them immediately. Once the client is satisfied with the service, payment is made as agreed upon. Feedback and Future Scheduling: After the cleaning, the company may request feedback from the client to ensure the quality of the service. The client can also schedule future regular cleanings if desired.
- What education and/or training do you have that relates to your work?
Well-being Cleaning Services has a trained team in cleaning techniques, safe use of chemicals, task organization, and customer service.