FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We are extremely competitive with our pricing and will generally match or beat any of our REAL competitors prices.
- What is your typical process for working with a new customer?
First is to make contact (preferably by phone) as soon as possible after information has been submitted. Establish basic information regarding the piano type, size, brand, serial number (if possible). Confirm the full addresses of both locations and a contact name and phone number for those involved with the move. Confirm the location of the piano within the houses i.e. first floor, second floor, basement, garage etc. Confirm other logistical information such as inside and/or outside stairs, paved or stone or grass walkways, lawns, hills and which entrance/exit the piano will move through i.e. front, back, side, bulkhead, etc. Request photos of the piano, stairs or potential logistical issues if needed. Quote a fair and reasonable price based on location logistics, type of piano, stairs, travel distances and manpower required. Establish and confirm who will be responsible for payment and method i.e. check, card, cash. Confirm a date and time for the move.
- What education and/or training do you have that relates to your work?
31 plus years of experience. I would estimate that I have moved/delivered about 1000 pianos a years during that time period...30,000+ total.