- What should the customer know about your pricing (e.g., discounts, fees)?
We follow the insurance pricing guidance for Hampden County and neighboring counties in MA and CT. The price list is periodically updated to ensure accuracy.
- What is your typical process for working with a new customer?
Call us right away so we can stop the source of the problem, assess the damage, estimate the repairs, and provide an action plan. With your permission, we can liaison with your insurance company and handle the process for you - soup to nuts.
- What education and/or training do you have that relates to your work?
Our company and technicians are all trained to the IICRC standards and are certified in water restoration, fire restoration, and mold restoration.