Only if we could give 10 STARS!! We are beyond satisfied with the job Lan and his associates provided.
In the process of our kitchen remodeling we needed the new hardwood floor installed in the kitchen and the rest of the floors in downstairs refinished. Lan was one of the six floor contractors we met (yes we did our part!) and from the very first time we met we could tell he was through and professional. He took time to examine our almost 100-year-old kitchen, measured and re-measured, and even removed some of the existing thresholds to see what's under the existing floor (and, of course, he put them all back). His quote was not the least expensive one but the based on what other contractors promised and the work Lan provided, we had the BEST deal of all.
Communication was outstanding as well; We had more than a month before the job started and during that time we requested a few more things (e.g., finishing one of the staircases, etc.). Every time we text'd him Lan returned text/call immediately. Same thing while they worked at our house for 5 days; he text'd 15 min before arrival every morning and kept us posted on their progress. When you are dealing with a multiple contractors (we had an electrician, plumbers, HVAC person and his crew at the same time one point!) you truly appreciate that.
Lan and his crew removed our old floor on the first day. We had at least FOUR layers of floors (a combination of laminate, vinyl, and mixture of different wood and who knows what!!). Not the easy, clean job but when they left the area was left surprisingly clean. On the second day, they started installation of new floor and started sanding the other rooms. The way Lan made a flawless transition from the dining room (again almost 100-year-old) to the kitchen was speechless. He removed the old floor from the edge of the dining room and installed new wood continuing all the way to the kitchen. Other contractors suggested placing a threshold, which would have been an easier for them to do but not what we wanted. We now have beautiful continuous floors as if they were there from the beginning thanks to Lan and his crews.
The rest of the days, they applied 3 poly coats: one layer a day. Before applying the next coat they buffed and vacuumed the floor each time. We were constantly looking inside from the windows (must been pretty annoying for them ;-) and always very impressed how hard they worked. They barely stopped for the lunch. And at the end, we have a gorgeous floors and not a single trash left!
Again, we cannot stress how impressed and happy we are with the work Lan and his crews provided. We are certainly spreading the words!!