Five Star Bath Solutions of Annapolis
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Shower or bathtub type
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About
Five Star Bath Solutions of Annapolis is a local, woman-owned top-of-the-line bathroom remodeling company covering the state of Maryland. We’ve earned this reputation by using advanced technology, custom products, and attention to customer service. We care about our customers, and aim to exceed expectations in delivering a beautiful, safe and customized bathroom renovation, backed by a Lifetime Warranty. Using innovative software, Five Star Bath Solutions professionals will deliver a detailed estimate for your bathroom renovation project at an affordable price. We believe in setting standards for how projects are estimated, installed, and completed and passing that value on to you.
Overview
Serves Annapolis, MD
Background checked
18 employees
9 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Apple Pay, Cash, Check, and Credit card.
Reviews
Excellent 4.9
100 reviews
5
95%
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Timothy S.
Sep 14, 2020
From Google
We needed our bathroom remodeled because of my wifes medical issues, which required our Jacuzzi bathtub (with a high step-over side) removed and replaced with a walk-in shower, with a bench. I did Google/Bing searches and came up with 3 potential companies.The first company I spoke to was Five Star Bath Solutions (in Annapolis, MD). I set up an appointment to have Kirk Hoffman (Design Consultant) visit. He arrived exactly on the time agreed upon and spent a couple hours, plus, going over everything possible, answering every question that my wife and I fired at him, in addition, he recommended a number of pointers (pro and con) on doing the job that we had not considered. He carefully listened to what we were looking for and had in mind, and why. Kirk went into the bathroom and took all the necessary measurements, when completed he explained exactly what the job requirements would entail (in complete detail). He then went over a brochure (of the Sentrel Bath System) showing us different optional design patterns available which have the appearance of a natural stone look with no actual grout lines (making it extremely easy to clean and maintain), and then went into full detail (step-by-step) of how they would do the job; from taking out the old bathtub to installing the new walk-in shower.My wife was extremely happy with Kirks presentation, and along with all the other positive reviews of the company I had compiled, her mind was made up.A couple days later we had a follow-up visit by Rob Santin (General Manager and Owner), who also arrived promptly on the agreed upon time. Rob went over all the work to be done, did a personal walk-through double checking everything Kirk had laid out and, reaffirmed how it would be done and when (initial time frame was to be some time in/around mid-September).Rob showed up the morning the work began and from there on out a lot of hard work was done by the crew over the next 2 days they were here. Led by Bo (Burkman) who was not only an excellent leader/manager of personnel as well as time - but he also was right in there helping with; the tear out of the old bathtub, moving things and cleaning up every day. The remainder of the team were - Tyler, Jason and Jay. Not only were they all extremely professional but they were also very personable and pleasant. They showed up to work at the exact time they said they would each day and before starting laid down several runners so no damage would come to our carpeting. As time went on, they all seemed like family. We exchanged many stories and tales and enjoyed one another. The pride they all took in doing their job definitely showed in the meticulous finished product.Bo always said I want to make sure the customer is completely happy, and satisfied, with the finished product he worked tirelessly and smoothly with me, as he promised, to ensure the final product was what we wanted.Needless to say the new walk-in shower looks; magnificent, superb, fabulous, great, wonderful, outstanding - I think you get the gist of my point (see the attached pictures).My wife and I are extremely satisfied and happy with the bathroom remodeling done by - Five Star Bath Solutions. It was a great experience working with them and we STRONGLY recommend contacting Five Star Bath Solutions for any home bathroom improvement and/or remodeling type work you need done. Everyone was very personable, professional, and trustworthy.
Erewhon
Nov 4, 2020
From Google
Remodel bath.
LBJ P.
Feb 7, 2021
From Google
Great customer service!
Mike S.
Oct 20, 2021
From Google
I had a downstairs and an upstairs bathroom completely remodeled by Five Star Bath Solutions of Annapolis. From their representative explaining their products, through the work to completion I could not be happier. Dave and Scott, the installers, were fantastic (Dave is just one of those guys that can work out any problem). The owner, Rob, helped us through some delays we caused, minor changes in our plans and was a call away. You will think that their estimate is very competitive but for me, when I saw what they did to turn two 50 year old, damp and overused bathrooms into two new, sound bathrooms worthy of any new house I was blown away. My wife feals she is in a dream home. They truly are that good.
S D.
Aug 17, 2022
From Google
Contacted FiveStar and scheduled an appointment with their local Sales/Design Specialist for the following week (June 28th). During his presentation he (Marcus) presented as detailed, knowledgeable and polite. After reviewing our subject bathroom, he discussed the Five Star program and showed us 12'"x12" samples of proposed wall material. We asked if we could see larger examples of the product to get a better understanding of the "final look" we'd achieve with the proposed shower/bath remodel.Though this was apparently an unusual request, he said he'd contact his office and arranange for us to visit the local Five Star facility (Annapolis) to review as many of the full sized panels as he had available.We allowed more than a week to pass, but received no follow-up call from Marcus or a member of this team. Having heard nothing, we called the phone # on his business card -- where we were able to leave a detailed voice message.Several more days passed with no return call, so we tried again to call -- being given only an option to leave a VM, which we did. We also sent a text message to this number.It's now August 17th and we have still received no reply.Needless to say, we've taken our project elsewhere.Disappointing!
Credentials
Background Check
Anne Bunker Santin