Our experience with the extermination services provided by Will White were extraordinary. We were devastated when we found bed bugs in our home and immediately went down the horrific experience of learning about these resilient creatures online. When we contacted Will he was reassuring and patient with us as he explained his processes, warranty, and knowledge about bed bugs. Will lightened the extreme stress that comes with managing bed bugs, not just in his services, but in his commitment to us as customers and in his calm, respectable demeanor. He came to our home within 2 days of the call and thoroughly treated our home.
Prior to Will arriving we spent two days processing our home- in ways that Will mandated per warranty and in ways that we thought would be beneficial after doing some research. We placed every cloth article in our home (yes, everything- washcloths, clothes, towels, sheets, curtains, cat toys, pillows, shoes, anything with cloth) that we could into the dryer for 20 minutes on high heat and placed into new black contractor trash bags, sealed tight. We were very careful to keep organized so we knew what had been heat treated and what had not until everything was heat treated. Treated bags were placed in a pile in the middle of a basement room. We ordered bed bug proof mattress covers and box spring covers and pillow covers (kept in package until after extermination treatment). We vacuumed like our life depended on it. Bed bugs like to hide in cracks of wood and our entire house is hardwood, so we neurotically vacuumed every crevace, nook, molding, surface, etc. Then we vacuumed the couch leaving no square millimeter unturned. Literally. We got crazy neurotic with it and I am glad that we did because we found nests hidden in the seams of the cushions, complete with those super tiny sticky white eggs. We bagged up the contents of the vacuum cleaner bag outside and it remained sealed tight in the trash outside. It was a hot sunny couple of days so we placed our vacuumed couch pillows and anything that could not fit into the dryer, into sealed black contractor bags and placed in the car directly in the sun for around 2 hours. We placed heat thermometers in the car, which read 130F after about an hour. Per Cornell University website, the eggs can die after 20 minutes at 115F, so we went overboard in an effort to be entirely sure. We wiped down every window and blank surface with clorox wipes. We essentially had a near empty home, it felt like we were moving. This process takes every bit of two days, sun up to sun down, for a couple with no children in the house and two cats. Getting bed bugs puts you out. Period. Its beyond stressful and embarrassing.
But then, after the painful prep process, Will came and treated our home. We were told to stay out of the house for 3 hours. We stayed out for 2 days, just to be sure. When we returned we sealed the beddings with the bed bug proof mattress covers and box spring covers and pillow covers. We didnt vacuum for a week but we sweeped the dust towards the perimeters of the floor and water mopped pathways for ourselves through the house. The house looked like it just had drywall work done- dust everywhere imaginable- drying up those terrible bed bugs. The dust will make you and your pets very very dry in your sinuses and on your skin for a few weeks. We had to replace the AC filter 8 times through the 2 weeks post treatment.
About a month after the treatment we noticed an old bedframe in the basement that had bed bugs in it so we removed the frame from the home and called Will. He came out and re-treated right away.
It has now been nearly two months since the treatment and we have not found any bed bugs in our home. If you have read anything about these bugs they are incredibly difficult to get rid of. You will not succeed in getting rid of them if you arent painstakingly methodical and detailed about prepping your home before extermination.
I credit our diligence in prep and the wonderful work of Will White to the success of the extermination. Getting bed bugs is one of the worst things that can happen to your home. Working with Will made that experience less stressful. I would recommend him to anyone. He is confident without being cocky and has a welcoming personable manner, in addition to an extermination process that works. He never made me feel like a pain when I texted him with multiple questions through the process. He answered my every concern with respect and compassion. It truly was a pleasure working with him.