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Poindexter Solutions
Poindexter Solutions

Poindexter Solutions

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Introduction: Having worked in IT for a long time, I notice that those best suited for the work are often times the worst at working with clients. Tech support isn't always about just fixing the computer or website; it's about working with people, too. Just as doctors need great bedside manner, an IT specialist needs to be patient and empathetic with people, and quick and precise with their solutions. Broken technology can be treated like a puzzle to fix. While working with clients, I try to include them in the fun of problem solving. Other times, it's just about finding the solution quickly and getting the client or website back on track. Either way, I love finding solutions to problems and helping people find solutions.
Overview

Hired 35 times

License verified

1 employee

8 years in business

Top pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

Jul - Dec

Photos and Videos

6 photos

Reviews
Exceptional 5.0

24 reviews

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Eric w.

Computer Repair

Aug 21, 2015
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Verified
Wei H.

Data Recovery Service

Jan 26, 2016
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Verified
Timothy D.

Computer Repair

May 16, 2016
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Verified
Wendy Lynne L.

The thing is, while I--likes lots of folks--know how to do things with my computer, I don't really know all that much about how exactly it works "inside." That's where Lee has been on more than one occasion just a godsend. From pretty simple stuff like optimizing my aging MAC's performance to helping get me back to full functionality after unfortunate coffee accidents, I know I can rely on him to help me--AND I don't have to feel embarrassed to ask. Plus, Poindexter Solutions is extremely reasonable--so I don't have to feel gouged either. In a day and age where I really can't imagine not being "plugged in," it's good to know that there's reliable, safe, honest, and super-knowledgable people out there to help me make sure I can get my work done. You wouldn't just hire your well-meaning neighbor to fix the plumbing in your house after a flood--and you shouldn't leave your computer in hands any less capable. Now you don't have to. Wendy Lynne
Sep 3, 2015
Arthur Dan G.

Lee came the day I called him, spent well over two hours, and provided the solutions needed to achieve what I wanted. He is courteous, he listens to my ideas and incorporates them into his suggestions, and he helps me grasp the whole concept of internet use. His fee is very reasonable, and I will definitely call him again.
Aug 23, 2015
Credentials

FAQs

  • What education and/or training do you have that relates to your work?

    As an IT specialist, I need to have my finger on the pulse of several industries simultaneously. For example, I need to stay current on Microsoft operating systems and their security updates; Mac OSX compatibility issues and upgrades; new hardware compatibility problems; recent high profile viruses and their vectors. For web development, Google and Bing make regular changes to their search algorithm, which can immediately impact compliance standards for websites and business listings. Not to mention regular changes to iOS and Android. Continued education is massively important in an area this dynamic.

  • How did you get started doing this type of work?

    I love solving puzzles, applying methodical thought to problems, and seeing the wave of relief on a client's face when you've restored their device to proper functioning. I also love helping client's small businesses succeed by seizing new areas of opportunity, such as building a better web presence, local search, and low cost, targeted advertising. It just feels nice to help people succeed and to succeed in turn. In a highly connected, modern society, web and tech services is the best way to do that.

  • What types of customers have you worked with?

    Virus removals, tune up, and simple hardware repairs and upgrades are the most common computer service. Web audits, which help clients understand how they might improve their visibility online, are my most common web service. A good audit is a safe and no-risk segue into getting more out of web web-based foot traffic.

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