Please note: Carmen's is scheduled to clean our home, so my review here will be updated later and will include 'work quality' after that. That said, I give Carmen a positive review for her professionalism. In comparison to other professional cleaners and cleaning service managers with whom I spoke, Carmen was one of the most responsive, replying quickly by phone, email, text and via the Thumbtack APP. She was flexibility in terms of accommodating my schedule, and keeps discussions polite and to the point. I was encouraged by her responsiveness, which stood out, so I hired her. Again, I will update my review as mentioned at appropriate time, with "before" and "after" photos.