- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is flat rate. I take the over all market value of jobs and cut the price by 35%-50% depending on the job. The bigger the job the more i discount. Reasoning I am a small company and i compete with bigger plumbing companies in the area. So with me you are always going to get the best deal. I give you a price based in my price book upon arrival.
- What is your typical process for working with a new customer?
When you contact me I will ask you for your name. I will ask you what is your problem? once you tell me and describe your problem I may try to trouble shoot with you over the phone. This method may save you some money and trip for me to come out. If I can resolve your problem over the phone I may ask just give me a positive review. Other wise if I need to come out I will ask you can you send me your address through text. I will text you when I am on my way, also when I arrived. also customers must understand I am self employed with one helper I can do but so many jobs in a day so sometimes I may need to reschedule
- What education and/or training do you have that relates to your work?
Graduated from Booker T Washington Vocational PCS 2010 (2 Years of plumbing/carpentry workshop) Graduated from ABC Crafts Master Plumbing Apprenticeship 2016 (4 years of plumbing apprenticeship schooling) Obtain Journeyman plumbing license for MD, DC Jurisdiction, Drain Cleaning License in 2017 Obtain Master Plumbing license for MD, VA And DC Home Improvement License I have 3 years of new construction experience, 7 years of underground plumbing utility experience, and going on 4 years of residential plumbing experience. Total of 13+ years of collected plumbing knowledge