FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in fair, transparent pricing rather than a one-size-fits-all approach. Because every roof is unique, we don't use 'per square' estimates. Instead, we calculate your quote based on the specific materials required and the individual complexity of your roof’s design. This ensures you only pay for exactly what your project needs, with no hidden surprises.
- What is your typical process for working with a new customer?
Our process is designed to be thorough and transparent. First, we’ll hop on a quick call to understand your needs and schedule a visit. We then assign a dedicated project representative who will perform a comprehensive on-site inspection of your roof. Following the inspection, you’ll receive a custom-tailored proposal built specifically for your home's requirements, ensuring accuracy and eliminating guesswork.
- What education and/or training do you have that relates to your work?
Our team is professionally trained through GAF, completing both their rigorous online curriculum and hands-on, on-site classes. This ensures we stay up to date with the latest industry standards and manufacturer specifications. Furthermore, most of our representatives and staff began their careers in the field as installers, bringing practical, real-world expertise to every inspection and project.