FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Estimates and quotes are free. The $150 minimum only applies when work is actually performed, not when we're just giving you a quote. If work is discovered that falls outside the original scope of the project such as additional repairs or replacements the scope and price will be adjusted accordingly. We always communicate changes with additional work.
- What is your typical process for working with a new customer?
We start with a quick conversation to understand your needs and the issue you’re dealing with. From there, if we need to see it in person we schedule a visit, assess the situation on-site, explain your options clearly, and provide an upfront estimate before any work begins. Once approved, we complete the job efficiently and make sure everything is working properly before we wrap up.
- What education and/or training do you have that relates to your work?
Bryant is a Licensed Master Plumber who completed formal trade school training and worked in the union. Bryant has spent decades working on residential and commercial projects throughout Maryland. His extensive experience includes everything from complex system installations to routine repairs, giving him the expertise to handle any plumbing challenge.