Great experience! Steve was very flexible in scheduling a time that was convenient for me and even understanding when I needed to reschedule. I wish I had taken "before" pictures of our couch and loveseat. We have a 2-year old and these couches were embarrassingly stained, with water spots, food stains and finally a potty accident. (Which prompted the service call to Classic Carpet!) Steve arrived on time, scrubbed the furniture by hand and then steam cleaned and sanitized with his equipment. He even applied a Scotchgard treatment. When Steve finished cleaning the couch and loveseat (working around my 2 year old and his playmate and their toys) the furniture looked brand new. I was blown away and a little mad at myself for not having them cleaned sooner. ;) I typically have my carpets cleaned by a "big box" company, but will be switching to Classic Carpet Care now that I've found their company. Hire them! I can assure you that you won't be disappointed in the service you receive. :) Thanks again for coming out to our home and making our couches presentable again.