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West End Appliance

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Appliance type

Power source

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Introduction: Here is one of our 30+ Google reviews: "Joe and Scott are the real deal when it comes to small business, customer service, reliability, and professionalism. As a new homeowner, I appreciated their genuine honesty and recommendations! Not only are they incredibly nice and knowledgeable, but timely and communicative throughout my experience with them. We cannot say enough good things!"

Overview

Hired 3 times

3 employees

18 years in business

Payment methods

This pro accepts payments via Cash, Credit card, PayPal, and Square cash app.

Social media

Facebook, Instagram, Twitter

Reviews

Great 4.7

12 reviews

5

92%

4

0%

3

0%

2

0%

1

8%

Hatti A.

Oct 28, 2014

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Hired on Thumbtack

Dishwasher Repair or Maintenance

Thumbtack Customer

Apr 26, 2014

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From Facebook

Great service at great priced!

Saylor G.

Jan 24, 2015

Terrible customer service. No knowledge of restoration, even tho they say they do. Absolutely no help.Left gas leak in my house. Had to call gas company to fix

West End Appliance's reply

Honestly I believe we have the best customer service in the business. I don't know who this is but if you would have called us we would have been happy to come out and check if you were smelling gas. We triple check all gas appliances after we work on them and have never left one leaking that we are aware of. I am sorry if you had a bad experience. I assure you it is a rarity for our customers to have any dissatisfaction.

Thumbtack Customer

Sep 6, 2016

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From Facebook

We needed someone to come look at our fridge and had an immediate response from West End. Both of the guys that came out were very nice and were able to diagnose the problem quickly. We will definitely be calling them in the future for any appliance needs!

Thumbtack Customer

Oct 19, 2016

·

From Facebook

FAST and friendly service. Great guys who take care of your best interests.

FAQs

What education and/or training do you have that relates to your work?
We are an authorized service center for Bosch, Samsung, Speed Queen and Marvel.
What advice would you give a customer looking to hire a provider in your area of work?
1. Ask for a total repair estimate; a lower service call often doesn't translate into a lower repair bill. 2. Ask if they guarantee their work and how their guarantee program works. 3. If you have multiple appliances that need attention, ask if they charge per appliance. This a very common practice.
What questions should customers think through before talking to professionals about their project?
Do you like your appliance and what is the repair cost compared to replacing it with a new one?

West End Appliance

FAQs

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