Floor Coverings International Kalamazoo
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Floor Coverings International Kalamazoo follows the project from beginning to end, making sure that the work quality and product is installed to the satisfaction of the client. They are involved in the process to make sure all is perfect.Apr 25, 2018
Amazing job. Love my new floor. I recomend Floor Coverings International to anyone who is wanting to make your home cozy and comfortable.Oct 3, 2018
The best in the flooring industry. A unmatched in home customer experience and they even manage the whole project from start to finish. I would highly recommend this company to anyone!Jun 27, 2018
The office manager listened to me, understood and used my ideas, and offered suggestions. She was easy to talk with, positive, bright and intelligent. She had excellent knowledge about all the types of products.Apr 29, 2018
This was a fantastic experience! There are thousands of options, but we received just the right amount of help to make our best decision and all without driving around from store to store. We would recommend Floor Coverings International to anyone serious about getting the best flooring product at the best value.Apr 28, 2018
- What should the customer know about your pricing (e.g., discounts, fees)?We don't have any price gimmicks or "one week only sales". There are no "buy 2 rooms get 1 free" type of stuff. We simply offer the best products from the best manufacturers, using the most qualified installers, at an everyday great value. Our prices are always all-inclusive, with no change-orders. Once we give you a price, it stays that way even if your job becomes more complex once we remove your current flooring. There are no surprises, and you will not pay your balance until you are completely satisfied with result.
- What is your typical process for working with a new customer?It all starts with the in-home consultation. Book an appointment, and we will handle the rest. Appointments can last from 30 min to 2 hours depending on how you like to shop. We will stay with you as long as you need to find a product that you love. Once we find the customized flooring solution that works for you, we agree to cash or payment terms, and schedule your install. Typically, your project can be complete in under 2 weeks from the initial appointment.
- What education and/or training do you have that relates to your work?Everybody in the Floor Coverings International family receives 100's of hours of computer based and hands on training. We visit the home office in Atlanta 2-4 times a year for specialized workshops. We meet monthly with our reps from each company to learn the latest installation techniques and tips to get the most longevity and performance out of each product we carry. Every installer is scrutinized for certifications, references, years of experience, and overall talent. We aren't looking for a bargain when it comes to installers, we are looking for the best available at a good value.