FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
• Transparent, upfront rates: All pricing is clearly outlined before the job is confirmed—no hidden fees or surprise charges. • Flat-rate structure: Most services are priced as flat-rate packages based on home size and scope, so customers know exactly what to expect. • Add‑on services: Deep cleaning, inside appliances, windows, and other specialty services are available as add‑ons and priced separately. • Travel or location considerations: We do our best to accommodate preferred zip codes. In rare cases, jobs outside standard service areas may include a small travel fee, always disclosed upfront. • Discounts: We offer recurring service discounts (weekly, biweekly, monthly) as well as occasional seasonal promotions. • Fairness and consistency: Pricing is standardized across the platform to ensure fairness.
- What is your typical process for working with a new customer?
Our Typical Process for Working With a New Customer All done virtually — no need for an in‑home walkthrough! • Initial Inquiry & Service Match: We begin by learning about your home, service needs, preferred timing, and any special requests. This helps us recommend the right service package from the start. • Transparent Pricing & Expectations: Before anything is booked, you’ll receive clear, upfront pricing along with a detailed breakdown of what’s included. No hidden fees or surprises. • Scheduling & Confirmation: Once you choose your service date, we schedule your appointment in our system and send a confirmation with all the important details. • Cleaner Assignment: We assign your cleaning to a professional whose availability and service‑area preferences align with your booking. We do our best to match cleaners with their preferred zip codes and job types. • Day‑of Communication: You’ll receive reminders and updates leading up to your appointment. Your cleaner receives all job notes in advance so they arrive fully prepared. • Service Completion & Quality Check: After the cleaning, we encourage feedback to ensure quality and address any needs promptly. • Ongoing Relationship: For recurring customers, we maintain consistent scheduling, preferred cleaner assignments when possible, and open communication to keep everything running smoothly.
- What education and/or training do you have that relates to your work?
Our cleaners bring extensive hands‑on experience across a wide range of cleaning environments. Their backgrounds include years of residential cleaning, commercial facilities, rental turnovers, and specialty projects. Each cleaner is trained in our company’s standards, products, and procedures to ensure consistency, safety, and high‑quality results. We focus on practical expertise, attention to detail, and ongoing skill development so every customer receives reliable, professional service.