FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At J.A. Handy Services, we believe in fair, transparent, and honest pricing. We provide detailed quotes with clear cost breakdowns, so you’ll always know exactly what you’re paying for—no hidden fees or surprise charges. We offer competitive rates for all services, and we’re happy to work within your budget whenever possible. Discounts may be available for repeat customers, bundled services, senior citizens, and military personnel—just ask us during your estimate! Our pricing includes labor, materials (if requested), and cleanup, and we’ll always explain any additional costs before moving forward. We also accept credit cards, offer flexible payment options, and provide financing for larger projects. Your satisfaction is our priority, and we want every customer to feel confident and comfortable with their investment.
- What is your typical process for working with a new customer?
At J.A. Handy Services, we aim to make the process smooth, clear, and stress-free from start to finish. Initial Contact – We start by listening. Whether you reach out by phone, message, or email, we’ll take the time to understand your needs, goals, and timeline. Free Estimate & Site Visit – If needed, we’ll schedule a free on-site consultation to take measurements, assess the scope of work, and answer any questions you may have. Then, we’ll provide a detailed, no-obligation quote. Clear Communication – Once you're ready to move forward, we’ll agree on the final scope, schedule, and budget. Everything is clearly documented so there are no surprises along the way. Material Sourcing & Prep – We handle material acquisition (unless you prefer to supply your own) and prep the site to ensure a clean and safe workspace. Professional Execution – Work is completed on schedule, with close attention to quality, cleanliness, and safety. We communicate throughout the project so you're always in the loop. Cleanup & Walkthrough – After completion, we clean up thoroughly and walk you through the finished work to make sure you’re completely satisfied. Payment & Follow-Up – We offer easy payment options, including online processing and credit card payments. After the job, we’re always available for follow-up questions or additional support. We pride ourselves on building lasting relationships and delivering quality work you can count on.
- What education and/or training do you have that relates to your work?
At J.A. Handy Services, our hands-on experience is backed by years of practical training and real-world application. Our team has been trained in various trades including carpentry, drywall, painting, flooring, and general home repair through a combination of on-the-job learning, certified workshops, and industry-standard safety training. We continuously stay updated with modern tools, techniques, and building codes to ensure all work meets professional standards. Our experience spans residential, commercial, and rental properties, allowing us to tackle projects of all sizes with confidence and precision. Most importantly, we believe that quality comes from both knowledge and commitment—and we bring both to every job.