FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer upfront pricing with no surprises, plus seasonal discounts, financing options, and service plans to help homeowners save.
- What is your typical process for working with a new customer?
It starts with scheduling an appointment and confirming it ahead of time. Before we arrive, you’ll receive a text with the technician’s name and photo so you know exactly who’s coming to your home and when. Once on site, our technician evaluates the issue, explains what’s going on, and walks you through your options. We provide upfront pricing before any work begins, complete the work efficiently and cleanly, and make sure everything is working properly before we leave.
- What education and/or training do you have that relates to your work?
We’re trained in all aspects of residential plumbing—technical skills, building codes, water quality, safety, and customer service.