FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Because of the quality and service we offer we will book up our calendar, therefore we do not offer discounts other than when decide to do so in conjunction with an event where it makes sense. It would not be fair to the customer's who do value the experience to provide and are willing to pay what it is worth to just willy nilly discount the price whenever someone asks. We understand that we do not fit into every budget. When we compare our equipment, service, and experience to others in the market we are confident we are priced very fairly.
- What is your typical process for working with a new customer?
We talk with our client about what their desires are regarding their photo booth experience and types of photos they would like to receive. This includes working back and forth during the creative phase until the backgrounds for the photos are exactly what the client wants. Sometimes this is restructuring their wedding invitation into a background, or creating a logo background from scratch, or even finding something understated and elegant for backgrounds. We walk the clients through each step. They do not need to remember deadlines or anything. We send the initial reservation fee invoice and from their walk them through the rental agreement, the event questionnaire, the timeline between signing and their event, etc. 2 weeks before the event we send an invoice for any remaining balance due. 1 week before the wedding we send a "One Week to Go" email confirming all of the details of our participation at the event. By doing this we make sure expectations are clear on both sides and can address any outstanding tasks or differences in understanding.
- What education and/or training do you have that relates to your work?
One of our owners, Angela, has a BA degree in Marketing with a minor in Business Management. Her experience spans 20+ years in customer service, event planning, and management. Angela is also an avid photographer who has been commissioned for many photographic projects and has done hundreds of events under the Midwest Selfies name.