FAQs
- What is your typical process for working with a new customer?
Our typical process for working with a new customer begins with a prompt response—especially in emergency situations. We start with a thorough on-site assessment to evaluate the damage and determine the best course of action. From there, we provide a clear, detailed estimate and walk the customer through the scope of work. We also assist with insurance claims to reduce stress and streamline the process. Once approved, our certified technicians begin the restoration work, keeping the customer informed at every stage. Our goal is to restore not just the property, but the customer’s peace of mind, with professionalism, transparency, and care.
- What education and/or training do you have that relates to your work?
Our team is trained and certified in accordance with industry-leading standards, including those set by the IICRC (Institute of Inspection Cleaning and Restoration Certification). We undergo continuous education to stay current with the latest restoration techniques, safety protocols, and equipment. Whether it's water, fire, mold, or storm damage, our technicians are equipped with the knowledge and hands-on experience to handle each situation professionally and effectively. We also work closely with certified hygienists and specialists when needed, ensuring every job meets the highest standards of safety and quality.
- What advice would you give a customer looking to hire a provider in your area of work?
When hiring a restoration service provider, look for a company that combines experience, responsiveness, and a strong commitment to customer care. Choose a provider that offers 24/7 emergency services and is willing to work directly with your insurance company to simplify the claims process. At Bauer Restoration, we recommend asking about the provider’s certifications, how they handle communication during stressful situations, and whether they offer full-service solutions—from mitigation to reconstruction. Most importantly, trust a team that treats your home with respect and communicates clearly every step of the way. Restoration work is about more than fixing damage—it's about restoring peace of mind.