- What should the customer know about your pricing (e.g., discounts, fees)?
I charge a flat rate for all the services that I provide, plus the cost of any required hardware and/or software needed to complete the job. I feel that a flat rate is simply more fair to the client than an hourly rate. We offer a 10% discount to all currently-serving and retired U.S. military personnel, currently enrolled students, and seniors.
- What is your typical process for working with a new customer?
I first interview my new client on the phone to get a preliminary understanding of their problem and the surrounding circumstances. Next, I meet with them face-to-face to gather more information, and I ask them to duplicate the problem, if possible, while we're together. Then at this point, I give my client my evaluation of the problem, its likely causes, and an estimate of the time needed to fully complete the diagnosis and repair (the price is, as always, a flat rate and already known). I also inform the client if it will be necessary to purchase any additional hardware or software to complete the repair. Lastly, if I'm at the client's home or workplace, I determine whether or not repairs can be completed on-site. Then I get to work!
- What education and/or training do you have that relates to your work?
A+/N+/Security+ training, over 20 years of experience in PC/LAN support, 5+ years Help Desk experience, continuing study and education in Windows and Linux systems, software, and support.