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General Technics Consulting
General Technics Consulting

General Technics Consulting

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It’s free with no obligation to hire

Introduction: My name is Steve Strong, and I run General Technics Consulting. I specialize in Windows and Linux PCs, troubleshooting and solving hardware, software, data recovery, and networking problems. I've received extensive education, certification, and training in these areas and more, during a career that spans across three decades. I personally have been named a "Top Pro" numerous times by Thumbtack, and General Technics has received their "Best Computer Repair Service Professionals in the Minneapolis-St. Paul area" award again this year for the fifth straight year! I've run this business for over twenty years, and I take great pride in the level of service and support that I offer to my clients. I listen to my clients - really listen - and provide lasting solutions to their technological problems, not simply fixes for today's annoyances. I do this in a timely, cost-effective manner, utilizing my considerable knowledge, training, and experience to give my clients the assurance that there is a solution to their technological problems, and I will deliver it to them. As part of our dedication to offering our clients comprehensive and reasonably priced solutions, General Technics offers a 10% discount, upon presentation of appropriate identification, on all our services provided to all currently-serving and retired U.S. military personnel, currently enrolled students, and seniors. In these difficult times, we want to support our community however we can. My clients have the security of knowing that I'm their "Computer Guy," and that they can call on me anytime - 24/7/365 - for support. I am both rewarded by their confidence in me, and take that responsibility seriously. In short, "no matter what your computer problem is, we can help you!"℠ I look forward to hearing from you.

Overview

  • Hired 164 times

  • Background checked

  • 2 employees

  • 23 years in business

Payment methods

Cash, Check, Credit card, Paypal, Square cash app, Venmo, Zelle

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

  • All year

  • Jan - Jun

  • All year

  • Jul - Dec

  • Jul - Dec

This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:

Maintain 6 feet of distance from customers

Photos and Videos

5 photos

Reviews

Customers rated this pro highly for punctuality, work quality, and value.
Excellent 4.9

73 reviews

5
96%
4
3%
3
1%
2
0%
1
0%

Read reviews that mention:

  • Alice T.

    Computer Repair

    Having my HP computer since 2009 & a recent laptop purchase and not being electronially savy at all w/ constant pop ups, viruses and slow I needed help! I found and hired a "Top Notch Tech" Steve A. Strong through Thumbtack. That very day Steve was able to take my computer diagnosed and fix in 3 days! I must say how fare the price was of not only fixing my problem but also some very needed professional lessons on passwords,malware and technical ways to easily navigate for me a senior person. 7months later I bought a smaller desktop for me as I was giving my older one to my newphew. I needed my information, pictures etc. Transferred from old to new and with a trustworthy person which I got in Steve. One more point. In going to his home I felt very welcomed by both Steve & his wife Caroll. I would recomend and I have, Steve to all my friends, family & co-workers! Thanks Steve

    Apr 7, 2017Verified

    Was this review helpful?

  • Connor M.

    Computer Repair

    I had a computer build that wouldn't turn on. I took it to general Technics and he was great. I was walked through every step, given advice on what replacement parts to buy (I had fried every major component of the system). Steve was not only prompt but patient. Due to my finances this simple build ended up getting stretched over several months. He was understanding throughout the entire process and gave me a fantastic price for his services to boot. I will be bring all future technical repairs to this man.

    Jul 31, 2019Verified
    General Technics Consulting's reply

    Thanks Connor!

    Was this review helpful?

  • Barbara G.

    Computer Repair

    Steve Strong did a great job! I got my computer back, and it works like new. He also takes the time to answer your questions and helps you out!

    Oct 28, 2018Verified
    General Technics Consulting's reply

    Thanks, Barbara!

    Was this review helpful?

  • Steve H.

    Computer Repair

    Stephen was professional, courteous and very knowledgeable. Provided options for fixing my laptop that best fit my needs and budget. Really appreciated the expert advise. Was timely, kept me informed and efficient in repairing my laptop. Would use Stephen again for my IT needs.

    Oct 17, 2019Verified
    General Technics Consulting's reply

    Thank you, Joan! It was a pleasure to work with you. Steve Strong

    Was this review helpful?

  • Jeremy C.

    Computer Repair

    He did all he could for my old computer

    Sep 21, 2020Verified

    Was this review helpful?

…

Credentials

Background check

Stephen Strong

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?
    I charge a flat rate for all the services that I provide, plus the cost of any required hardware and/or software needed to complete the job. I feel that a flat rate is simply more fair to the client than an hourly rate. We offer a 10% discount to all currently-serving and retired U.S. military personnel, currently enrolled students, and seniors.
  • What is your typical process for working with a new customer?
    I first interview my new client on the phone to get a preliminary understanding of their problem and the surrounding circumstances. Next, I meet with them face-to-face to gather more information, and I ask them to duplicate the problem, if possible, while we're together. Then at this point, I give my client my evaluation of the problem, its likely causes, and an estimate of the time needed to fully complete the diagnosis and repair (the price is, as always, a flat rate and already known). I also inform the client if it will be necessary to purchase any additional hardware or software to complete the repair. Lastly, if I'm at the client's home or workplace, I determine whether or not repairs can be completed on-site. Then I get to work!
  • What education and/or training do you have that relates to your work?
    A+/N+/Security+ training, over 20 years of experience in PC/LAN support, 5+ years Help Desk experience, continuing study and education in Windows and Linux systems, software, and support.
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