It’s free with no obligation to hire
Current Top Pro
Hired 163 times
22 years in business
Cash, Check, Credit card, Paypal, Square cash app, Venmo, Zelle
Currently a Top Pro
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jan - Jun
Jan - Jun
Jul - Dec
Jul - Dec
Photos and Videos
Computer not turning on,
Cracked or damaged screen,
Slow computer performance,
Virus or malware,
System error or blue screen,
Clicking or grinding noise from hard drive,
Troubleshooting needed to determine issue
I had a computer build that wouldn't turn on. I took it to general Technics and he was great. I was walked through every step, given advice on what replacement parts to buy (I had fried every major component of the system). Steve was not only prompt but patient. Due to my finances this simple build ended up getting stretched over several months. He was understanding throughout the entire process and gave me a fantastic price for his services to boot. I will be bring all future technical repairs to this man.Jul 31, 2019VerifiedGeneral Technics Consulting's reply
Performed computer repair as requested. Steve picked up and delivered my computer, although it was strange to see someone drive away with my computer, it was convenient. Service was performed quickly. I received quotes less than Steve's, so I think he's a little on the high side.Dec 19, 2013Verified
PC Computer Repair
Steve was very helpful. He provided me with his guidance in a frank and honest manner. I will call Steve in the future for my Computer Repair needs.Oct 8, 2013Verified
PC Computer Repair
Steve is very knowledgeable and explained the problems in terms I could understand. When the initial repair didn't work, he went above and beyond to ensure my computer worked. He even offers assistance in understanding the programsJun 26, 2013Verified
Stephen was professional, courteous and very knowledgeable. Provided options for fixing my laptop that best fit my needs and budget. Really appreciated the expert advise. Was timely, kept me informed and efficient in repairing my laptop. Would use Stephen again for my IT needs.Oct 17, 2019VerifiedGeneral Technics Consulting's reply
Thank you, Joan! It was a pleasure to work with you. Steve Strong
- What should the customer know about your pricing (e.g., discounts, fees)?I charge a flat rate for all the services that I provide, plus the cost of any required hardware and/or software needed to complete the job. I feel that a flat rate is simply more fair to the client than an hourly rate. We offer a 10% discount to all currently-serving and retired U.S. military personnel, currently enrolled students, and seniors.
- What is your typical process for working with a new customer?I first interview my new client on the phone to get a preliminary understanding of their problem and the surrounding circumstances. Next, I meet with them face-to-face to gather more information, and I ask them to duplicate the problem, if possible, while we're together. Then at this point, I give my client my evaluation of the problem, its likely causes, and an estimate of the time needed to fully complete the diagnosis and repair (the price is, as always, a flat rate and already known). I also inform the client if it will be necessary to purchase any additional hardware or software to complete the repair. Lastly, if I'm at the client's home or workplace, I determine whether or not repairs can be completed on-site. Then I get to work!
- What education and/or training do you have that relates to your work?A+/N+/Security+ training, over 20 years of experience in PC/LAN support, 5+ years Help Desk experience, continuing study and education in Windows and Linux systems, software, and support.