B.R. Donnelly Construction
About this pro
Working with Brad in the beginning was great. He was a great communicator and laid out a plan. However, that quickly fell apart and I discovered everything he said was the complete opposite. I had a small bathroom remodel and here's what I went through: - In the contract it stated I'd be without a shower for 2 weeks. I was without a shower for 4 months. - He scratched my whirlpool tub carrying it up the stairs alone, hid the fact that he did that, and I discovered it a week later and I quickly had to do a re-order. - He scratched my newly refinished hardwood floors by dragging the tub across it while it was sitting on cardboard. - I had him demo the bathroom floor along with the wall the vanity and toilet would sit against. This was to make sure that these were level and square. They're not level or square. The vanity does not sit at a 90 degree angle to the wall and therefore the vanity has to be shimmed and caulked everywhere, ruining the clean look. I think we all know that if your room is not level then everything else is going to be out of whack. This is what happened. - He laid the floor tile wrong, not even squared up to the walls, and the grout lines were completely erratic. I asked him to re-do it. - The toilet is not level. And after asking him to please fix it he condescended me by saying, yes, he would raise the side a millimeter and that all toilets are un-level. Um, okay. - The shower tile, which was my splurge of the project, was done very sloppy. The topography of the tile is all over the place...some areas raised higher than others, seams can be seen where the tiles connect (it's a seamless, groutless tile). I'm very disappointed. - He was supposed to retain the trim around the bathroom door and never did. It's a 108 year old home and the trim is part of the aesthetic. So he decided to make new trim...which doesn't match or reflect any other part of the home. I asked him to re-do it. - He put the plumbing in wrong for the vanity, not realizing that the 3rd drawer wouldn't close with his pipe placement. - Everything he touched was either not level, not square, or not centered. Sometimes a combination of those. I had to have him redo many things because of it. He said he does not own a laser level when I asked him. - He dented my 2-year old stainless steel refrigerator door while he was doing some trim work. - He asked for advances on both the 2nd and 3rd installments (4 installments total). He tricked me into giving him the 3rd installment by telling me he would purchase a new refrigerator door. He never purchased the door and he avoided any conversations about it for 10 weeks until I finally got a lawyer involved. - It was really hard to trust him or believe anything he would say. He would tell me he would come in on a certain day (many occasions) and never did. He wrote an email saying it would take him 5 days to complete the project, even broke down the project by day, and never followed through with it. That email was written 10 weeks ago and the project is still not finished. He would make up all sorts of excuses why he couldn't work. Sick, family, appointments, other jobs, now a long term illness which I really find hard to believe. - I finally had to get a lawyer involved and fired him from the project. Good luck! I am utterly confused as to why he has 4-5 stars across the board. This has been the worst, most stressed-out, anxiety-filled experience of my life.Dec 11, 2015VerifiedBrad D.'s reply
I'm not even sure how to respond to something like this but here goes. Some of what Mike has stated is true but not the majority. Michaels toilet is a little off level, I told him I would fix it but when I did, he said not to worry about it and the word millimeter never left my mouth. I did not scratch his tub but I did offer to fix the scratch for him at no cost to him. I purchased a repair kit and put in the time, the color of the repair was a little off (very little) and he wasn't satisfied so he called the manufacturer and the distributor and had them replace it. Mike had me demo the interior of his bathroom wall so that soundproofing insulation could be installed, as he stated, the home is 108 yrs old and squaring and leveling is nearly impossible. The building has sagged and shifted. I could not square the tile as the room is a trapezoid, not a rectangle. I split the difference. Most people understand that nothing can be set in perfectly, the trim usually covers the small imperfections but mike didn't want any trim. Let me be correct in stating that the trim he wanted to use was very non-typical, it's a chrome colored strip that when installed stands about an inch high and has a thickness of approximately 1/16" which meant that the tile had to be cut almost perfectly to fit. There was no room for error anywhere in this project. Construction projects are a combination of several factors, when someone requests a bid, Numbers are generated based upon cost of materials and the time it takes to install them. I made some mistakes by not getting all of his details before submitting a contract. The type of tile is important, after the contract was signed, mike chose some very difficult tile to set. The sheets come in 12" x 12" squares, they have 200 individual tile on them that measure approximately 1" x 2". There are 20 rows of 10 tiles each. each tile is approximately 1/16" thick. Thicknesses of each tile vary slightly. Mikes expectation was that this tile was going to lie perfectly flat against the wall with no topography. Bottom line is that the tile looks very good, it took me 4 times as long to lay this tile as it would an average tile and there was no added cost to him. Every little detail was scrutinized every day work was completed, each slight imperfection was met with disapproval and demand for perfection which caused much rework. An example to the degree of imperfection mike demanded was the day that I attached his non-standard bathtub faucet. The tub drain, the faucet and the handle for the shower were off by approximately 1/4". This was visible to the naked eye if you were looking for imperfections but only if you were looking hard. Mike took a picture with his digital camera, uploaded it to his computer and drew a line from his drain to the shower faucet. He then emailed it to me with a very cross explanation of how my spacial senses were extremely off and that he seriously questioned my abilities to work in his home. My work was scrutinized and re-work demanded based upon the perfection of a computer program. Every day this type of thing happened and mike claimed he didn't want perfection, he just wanted things straight, even and square. No one can compare to the tolerances of a computer generated diagram, machines are used to get tolerances like that and the cost of that type of perfection is tremendous. Mike claims that I dented his refrigerator door, I couldn't prove I didn't so I had to replace the door. I would have had to take pictures of every detail in his home to be able to prove I didn't damage something when all the work was complete. The part that is true, I did slide his bathtub along his floor on top of a piece of cardboard for about 4". This did create some very minor scratches that couldn't be seen unless looked at closely with the sun shining in the right spot. I did offer to repair the damage but Mike refused. He failed to mention that he also had another contractor in doing some other work. He didn't mention that they scratched the flooring worse, gouging through the finish and into the surface of the wood. The minor scratches that I caused could have been repaired very quickly and easily. I would have done so had we not had this issue. Mikes demand for perfection drove the amount of time to completion to a point that was unacceptable for both parties. I am very good at what I do. That is the reason for the reviews that I have received. If you read through the other reviews, Derrick left me one that states he was concerned about the amount of time it took. He fails to mention that he purchased the materials and didn't have everything needed so he had to go purchase more which was a delay. He requested that the "doggie door" be installed after I had gotten there to begin work. The work was completed in a day, I think his expectations were that it would take less time but the work was completed in a timely manner.
Brad was great at installing two exterior doors on my house. I am impressed with the workmanship and I will be calling him with any future needs in my house.Jun 12, 2015Verified
Brad did a great job with installing our front door and inserting a doggie door in our back screen door. I was however, concerned with the amount of time it took.Jun 10, 2015Verified
Brad painted our deck and fence. He did a professional job for a reasonable price. (We got 3 estimates). We would definitely use him again.May 30, 2015Verified
Brad did a great job installing finishing trim throughout my basement and bathroom. He was prompt, worked quickly and was reasonably priced.Mar 17, 2015Verified