FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We give price quotes based on our intake form which asks customers to provide us with the specifics of the property to be cleaned. Square footage, number and size of bathrooms and bedrooms, type of flooring, and having pets, etc, is how we give an initial quote based on several years of experience determining the time associated with specific jobs. We also provide significant discounts for each referral that goes through. Check out our website to fill out an intake form and receive a quote!
- What is your typical process for working with a new customer?
If a customer is interested in our house-cleaning service, we ask them to fill out an intake form on our website which details the job. After this, we create a quote based on the details of the job. If a customer wants to hire us we ask them what day/time works best for them and do our absolute best to accommodate this. When this is all determined and agreed upon, we begin service. Payment takes place after the job has been completed. Most of our customers are on a consistent weekly, bi-weekly, or monthly schedule having the cleaner come on the same day/time accordingly. We require at least a 24 hour cancellation period in efforts to keep both our customers and cleaners on a consistent schedule.
- What education and/or training do you have that relates to your work?
Our cleaners are all trained and background checked. We provide very specific checklists to both cleaners and customers so everyone is on the same page with what the service is and what to expect.