Midwest Home Services Inc.

Minneapolis, MN

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About this pro

How does your business stand out?

We strive for 100% customer satisfaction and are committed to Professional and Personalized Service. In fact, we guarantee it. Whether it's chimney or masonry repair or cleaning services like our furnace and air duct cleaning, fireplace cleaning or dryer vent cleaning, these principles are the foundation to our success, and the reason why customers continue to recommend our services time after time. A large part of our customer base is repeat customers and referrals, so you can rest assured that when we visit your home that Midwest Home Services will get the job done right to your satisfaction - guaranteed!

What do you enjoy about the work you do?

Midwest Home Services has always been ahead of the curve. We realize in order to best serve our clients and customers we need to be on The cutting edge of not only technology but efficient service delivery as well. That's why10 years ago we were the first company in our space to adopt an online scheduling system that allowed our customers to schedule based on their availability and their convenience through our online real time scheduler. We've even noted that some of our competitors have adopted the same scheduling strategy; you know what they say ,"imitation is the most sincere form of flattery." We were also one of the first companies to adopt flat rate pricing for air duct cleaning there are far too many horror stories of customers who are quoted One price and then charged another. We realized that the best way to establish credibility with our customers is to let them know up front what they are paying for no surprises. We also realized that the type of equipment used for services like air duct cleaning has an impact on service delivery. That's why we opted for a portable method of air duct cleaning that is just as effective as louder truck mounted Equipment but not as intrusive to neighbors and others. For over 20 years we have been a customer centric organization; always seeking ways to provide our customers with convenient scheduling, top notch customer service and excellent service delivery and we're not about to stop now.
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Location

Minneapolis, MN 55427

Years in business

25

Times hired on Thumbtack

10

Reviews

5 Reviews
  • Sheila K. Jul 2, 2017
    Gleason was very prompt when communicating with me. The work quality and professionalism of his team were excellent.
  • Julie F. Jun 6, 2017
    Fireplace and Chimney Inspection
    Verified Review
    Very satisfied
  • Doni A. Jan 13, 2017
    Fireplace and Chimney Repair
    Verified Review
    THEY KNOW THEIR STUFF!!
    These professionals responded in a very timely manner and began trouble-shooting our problem over the phone. We will take the first suggestion that we can actually do ourselves and if we still have a problem with our chimney, we will call them back. We could tell that they had that intuitive knowledge that only comes with many years of experience in the business.
  • Daniel T. Jul 2, 2016
    Fireplace and Chimney Repair
    Verified Review
    I was hesitant to have them come out because of my conversation with Gleason. I felt as I was just bring passed on to someone else and that he didn't have the time for me. Luckily, his father-in-law, was a very nice man and gave me the time and made me feel good about choosing this company. If you make it past Gleason, Tom is the right guy for the job. Very Helpful... I would have left a 5 star rating if I didn't have that initial bad customer experience. Tom was on time, called and verified location and time.
  • Mark C. Jun 29, 2016
    Chimney Inspection
    Verified Review

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
Our website midwesthomeservices.com displays our current flat rate pricing structure. We believe that our customers want to know pricing up front not be surprised once a company is actually in their home.
What is your typical process for working with a new customer?
Customers can schedule appointments with us by calling our business number or by utilizing our online real time scheduler.
What education and/or training do you have that relates to your work?
Midwest Home Services has been in business for over 20 years and our technicians have experience equal to that.
How did you get started doing this type of work?
Midwest Home Services is a family owned and operated business for over 20 years.
What types of customers have you worked with?
we have worked with both Twin cities Metro and some Wisconsin home owners and businesses for over 20 years.
Describe a recent project you are fond of. How long did it take?
We recently performed a chimney repair in Mound West Tonka on a lake front property with not a lot of room to maneuver Regardless our guys did a great job and I just received a call from the customer's friend in Edina asking if we can come give her an estimate on her project.
What advice would you give a customer looking to hire a provider in your area of work?
We encourage customers to remember that the lowest price is sometimes an indicator of quality and level of service.
What questions should customers think through before talking to professionals about their project?
Customers should always ask some basic questions such as how long has the company been in business and always of course ask for professional references and even examples of their past work.