FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Basic Cleaning Rate: Standard cleaning rates start at $100. Customization: Pricing can be tailored to the customer needs and wants. Recurring Discounts: Discounted rates to customers looking for reoccurring services.
- What is your typical process for working with a new customer?
Initial Contact: The customer contacts our business through phone, email, website, or a booking platform. Gather basic information about the customer's location, the size of their home, and their cleaning needs. Initial Communication: Respond promptly to the customer's inquiry. Provide a warm and friendly introduction to our cleaning service. Ask questions to better understand their specific cleaning requirements. Schedule an In-Home Assessment: Offer to schedule an in-home assessment if necessary or preferred by the customer. During the assessment, take note of the home's size, layout, and any specific cleaning challenges. Provide a Quote: Based on the assessment or the information provided, generate a detailed quote for the cleaning service. Clearly outline the scope of work, pricing, and any available discounts or promotions. Send the quote to the customer via email or provide it in person during the assessment. Booking Confirmation: Once the customer agrees to the quote and terms, confirm the booking. Set a date and time for the cleaning appointment that works for both parties. Pre-Cleaning Preparation: Provide instructions to the customer on any preparations they need to make before the cleaning team arrives (e.g., decluttering, securing pets). Cleaning Day: Arrive at the customer's home on time with the cleaning team and necessary supplies. Execute the cleaning tasks according to the agreed-upon scope of work. Maintain professionalism and respect the customer's property. Quality Assurance: Conduct a final walkthrough to ensure the cleaning meets the customer's expectations. Address any issues or concerns the customer may have. Payment and Invoicing: Collect payment from the customer according to our agreed-upon payment policies. Provide an invoice or receipt for the services rendered. Feedback and Follow-up: After the cleaning, ask the customer for feedback on the service. Address any feedback or issues promptly and professionally. Follow up with the customer to inquire about their satisfaction and discuss future cleaning appointments or recurring services.
- What types of customers have you worked with?
Commercial, Residential, Move-in/move-out, Air BnB, and Hospitals/Clinics.